Press Releases from Worldwideservicecheck FZ-LLC (1 total)
Mystery Shoppers “Catch” F&B Employees Giving Good Service
There’s a common perception that mystery shoppers enter a food and beverage or hospitality business to catch employees doing something “wrong”. And it’s that misperception that fuels an inherent dislike for mystery shoppers among the rank and file of any business that uses mystery shoppers to measure service performance.
And that’s a shame according to Paul Bol Raap, Managing Director of Dubai-based International Hospitality Check (IHC), who says, “Far too many…
