Press Releases from audEERING GmbH (2 total)
Improved service quality in call centers due to automatic voice analysis by audE …
The competence and professionalism of call center service agents is an important precondition for customer satisfaction. Systematically training call center agents requires an automatic analysis of various conversation parameters, like meeting the goals set by the company and defining the predominant atmosphere during the call. This is what the company audEERING, founded by the internationally renowned Affective Computing expert Prof. Björn Schuller (University of Passau and Imperial College London), is…
Automatic recognition of emotions: The next generation of speech assistants
Since the introduction of speech assistants like Apple’s SIRI, Google Now, and Microsoft’s Cortana, the automatic recognition of spoken text has revolutionized the way we interact with computers. Yet, speech recognition is only the first step towards natural communication: The start-up Audeering GmbH founded by Prof. Björn Schuller (University of Passau and Imperial College London) develops methods for recognition of information beyond spoken text, such as emotion, personality, age, gender,…
