Press Releases from ServiceTrace GmbH (1 total)
End-User Experience Monitoring for the City of Frankfurt: A customer's perspecti …
Since the comprehensive digitalization of local government systems, almost all administrative processes have been handled by specialist applications. The City of Frankfurt’s Department for Information and Communication Technology provides these applications as IT services to geographically distributed municipal sites. Until recently, there was no way to establish the actual quality of the services for the user. Now, the central infrastructure monitoring system at the IT Control Center for the City…
