Press Releases from PCCI Group (3 total)
Enhance Customer Service Experience Using Self-service
Opinion Piece by Nidal Kamouni, CEO, PCCI Group
The essence of customer service can be traced to time immemorial. On the other hand, the method of…
Customer Service Defines Customer Experience
Comment article by Juan Bezón, Chief Commercial Officer, PCCI Group
Nobody can deny that we are now in the age of the customer. Through online and…
The ambiguity of CEM, Digital and Big Data
Comment Piece by Khaled Mkahal, VP of CEM & Digital Practice, PCCI Group
Without any doubt the world has gone the digital direction becoming more focused…
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