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Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

02-14-2018 10:29 AM CET | Media & Telecommunications

Press release from: WEBTEXT LLC

New York, NY and Galway, Ireland, February 14, 2018 /PRNewswire/ -- WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced today they have entered into a partnership to leverage sophisticated self-learning artificial intelligence with smart messaging technology to transform customer experiences.

“We’re very excited to partner with Sundown.ai”, said AJ Cahill, WEBTEXT CEO. “Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks offering both higher agent productivity as well as improved real time agent-based customer care.”

“Partnering with WEBTEXT gives us access to the industry’s leading contact center and CRM platforms”, said Fabio Cardenas, CEO, Sundown.ai, “and will accelerate deployment of Chloe, our proprietary self-learning AI solution, which greatly improves customer care as well as reduces costs”.

Chloe, Sundown.ai’s solution, will provide automated self-service via WEBTEXT and can be used to assist agents via suggested replies. By using customized answers in real time via automated smart messaging, companies will be able to provide timely resolutions to customer requests. In addition, WEBTEXT will be able to leverage Chloe’s rating AI, a machine learning algorithm trained on prior survey results, to generate rating predictions of new customer chats. The rating AI is an easily deployable, intelligent real time AI analytics engine for all messages sent via WEBTEXT.

WEBTEXT is the leading messaging CPaaS (Communications Platform as a Service) for contact center and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact center and CRM platforms on the market, including, Cisco, Avaya, Amazon, Oracle, Salesforce and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 43 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com

Michael Cahill
36E Main St., Suite 201,
Norristown, PA 19401
U.S.A.

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WEBTEXT To Showcase Smart Messaging At Enterprise Connect 2018
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Norristown, PA & Galway, Ireland, March 27, 2017 /PRNewswire/ -- WEBTEXT is proud to announce that it has expanded its relationship with Cisco and is now officially a member of the Cisco SolutionsPlus Program. Cisco SolutionsPlus is a reselling program that places a select set of Cisco-compatible products on the Cisco price list, enabling customers to order these products directly from Cisco sales teams and channel partners. WEBTEXT
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Norristown, PA & Galway, Ireland, February 13, 2017 – WEBTEXT announced today that it has expanded its relationship with Avaya, with WEBTEXT now officially a member of the Avaya DevConnect Select Product Program (SPP). SPP is a unique reselling program that simplifies the process for Avaya customers, Avaya sales teams and channel partners to order strategically-selected third party solutions. “We’re very excited to support Avaya customers”, said AJ Cahill, WEBTEXT

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