The Internet is down and it’s not my fault.
PRESCOTT, AZ – How many times can you reboot a router before you give up in frustration? That’s the question Mike Paradis, NutPile Network’s creator, asked himself a few years ago. Despite paying for an expensive business package with a local cable Internet provider, he found himself spending hours on the phone with technical support, trying to figure out if the problems were with his equipment or if the cable provider was having network issues. Each call started the same way. The support person would tell him he couldn’t see any network issues and then lead Paradis through basic reboot procedures, with the same result. The Internet was still down.
“I was growing incredibly frustrated,” Paradis admits. “I’ve been a network administrator for almost 30 years. We ran our own mid-sized ISP in the late 1990’s and currently host a small data center, so I know how to troubleshoot a connection. We would regularly call tech support, run through all the troubleshooting, only to be told the problem was at our end, or worse, they didn’t see anything going on at all. I could see that the issues were not with my equipment, but if I didn’t do exactly what they said and follow their basic steps during the phone call, they would not escalate me to the next tier of tech support. After multiple calls and trouble tickets, they would eventually discover something was going on with their infrastructure and dispatch a technician to fix it,” he added, “but not until I had spent hours on calls with them. Worst of all, our web and voice-over-IP customers were suffering and blaming us for their issues.”
Paradis created NutPile Networks to put an end to the finger pointing he finds is all too common between Internet providers and their customers. “Whether you are a home user, a small business or a large company, you deserve to get the Internet you’re paying for,” he said. “NutPile gives you the tools to show your Internet provider what is happening to your connection, erasing any questions about outages and downtime caused by their network or their upstream providers.”
NutPile Networks software can monitor and track how your Internet is performing, with web-based reports that let you drill down into the details or just get the big picture. The basic software is free to install and use for monitoring. Detailed graphs and web-based reports are available for a low monthly subscription. An optional small router offers a hardware solution to customers who want to make sure they have 24/7 monitoring without leaving their computer turned on all the time.
Paradis hopes everyone will give NutPile Networks a try, whether they use the free subscription or pay for the more detailed graphs. “NutPile helps us paint a picture of how the Internet is working. The more people we have running it, the clearer and more detailed the picture will become of what’s going on, not only with your local provider, but the national Tier 1 ISPs too.”
He believes NutPile users could positively impact the industry by exposing connectivity problems providers are having. “Imagine as a customer, calling your local Internet company and informing them you can see Century Link is having a problem in your service area and what are they going to do to fix it? Or asking for a credit because you can prove you have been having daily outages on your connection and can also send them a report showing which of their upstream providers were having problems during the outages.”
Paradis thinks well-informed customers could change the way providers support and respond to outages. “It’s empowering to have data and details to back it up. Imagine never having to waste your time rebooting your router just to prove your Internet is really down.”
NutPile offers comprehensive solutions to monitor internet services for connectivity and performance. Reports show details such as frequency, length, average times of outages, average latency, fully automated speed testing, historical data and much more. Users can select to be notified of outages in a 24hr period or instantly to ensure they can react promptly to any issues that may arise. NutPile offers free and paid versions of its software along with an optional hardware device for always-on monitoring.
Prescott, AZ 86304
Contact: Mike Paradis
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