Legals' new formula connects legal professionals with clients

Legals is launching an innovative matching formula that enables clients to be connected with the right legal professional much more quickly. While traditional law firms often rely on general intake forms, referrals, and multiple initial meetings, Legals takes a fundamentally different approach: an intelligent matching system that predicts from the very first contact which legal professional is the best fit for the question, the case, and the client.

With this innovation, Legals aims to solve a problem in the legal market: many clients know that they need legal assistance, but not which specialist they actually need to speak to. This leads to delays, frustration, and unnecessary costs. Time is also lost on the legal professionals' side when cases are initially assigned incorrectly and later have to be transferred after all.

Legals breaks that pattern with a formula that looks not only at the area of law, but also at the stage of the issue, the desired approach, the complexity of the case, and the client's preferences.

The new Legals formula works on the basis of multiple layers. During a short, accessible intake, clients are not only asked what legal topic is involved, but also about the context: is there already a dispute, is speed decisive, is the client mainly looking for strategic advice or immediate action, and what type of communication suits them best? Based on this, a match profile is created. That profile is then linked to legal professionals within the Legals network based on expertise, experience with similar cases, response speed, availability, and working style.

According to Legals, the strength lies precisely in that combination. After all, legal services are not just a matter of substantive expertise. An entrepreneur dealing with an urgent contract dispute needs something different from a private individual who wants to calmly explore an employment issue. By taking those differences seriously from the very beginning, a much more accurate match can be made. This increases not only speed, but also the quality of the collaboration and the likelihood of a successful next phase.

"The legal sector has long been organised around the firm, not the client," says Legals. "We are turning that around. People do not want a maze of desks, specialisations, and callback requests. They want clarity quickly and direct contact with someone who understands their situation. That is exactly why we developed this formula."

The innovation fits within Legals' broader ambition to make legal services more accessible, more human, and smarter. The focus is not on automation for automation's sake, but on improving the first and perhaps most important step in legal assistance: the right match. Especially in a market where speed, trust, and specialisation are becoming increasingly important, Legals sees this formula as a new foundation for modern legal services.

With the introduction of this model, Legals is clearly positioning itself as an innovative player in the legal market. Not by oversimplifying legal work, but by making the route towards it more intelligent. Less searching, less back-and-forth, less delay, and faster access to the right legal professional.

Legals (The Netherlands Office)
Herengracht 471
1017 BS Amsterdam
+31 20 308 6364
https://legals.nl

Legals develops innovative solutions to make legal services faster, more accessible, and more effective. By combining technology, smart intake, and specialist expertise, Legals helps clients reach the right place more quickly.

This release was published on openPR.