BYU Strengthens ITIL Adoption with Managed Objects BSM

Brigham Young University taps BSM vendor’s core competencies in integration and visualization to control and manage the impact of IT change processes

MCLEAN, Va., May 13, 2008 – Managed Objects, the Business Service Management (BSM) Company, today announced Brigham Young University (BYU) has implemented Managed Objects BSM to strengthen its adoption of the ITIL framework. BYU tapped Managed Objects to integrate, correlate and model data from multiple IT management tools in order to understand the relationships and dependencies among the IT components from a comprehensive service perspective. This enables BYU to lower the risk of IT outages caused by changes to its infrastructure, whether planned or unplanned, and supports its ITIL implementation and specifically its event management process.

“Office of IT supports the mission of the university by providing continuous global access to the infrastructure that facilitates communication, data and multimedia that enable the tools of learning, teaching and scholarship,” said David Orton, Product Line Manager for BYU’s Support and Operations group. "BYU has begun implementing ITIL over the past five years and we believe a combination of proven practices and enabling technologies such as BSM will greatly assist BYU in preparing to meet the dynamics of future technology challenges that our learning institution will almost certainly face.”

A common challenge throughout IT organizations in any industry – be it academic, business or government – is an eclectic mix of disparate vendor tools used to monitor the health and availability of IT network, systems and applications that have been acquired over the years. These tools each produce data silos that must be manually consolidated and correlated in order to achieve end-to-end visibility of IT performance.

By contrast, BYU is working to integrate data from multiple tools with Managed Objects BSM. Managed Objects correlates data from these tools in combination with auto-discovery information in order to automatically produce service-views that dynamically link IT components to the services they support – and those services to business processes they enable.

The end result provides BYU with a relationship model that enables IT operations to better monitor, manage and therefore quickly mitigate an unexpected or adverse impact as a result of a planned or unplanned change made to the IT infrastructure.

“BYU’s IT operations team supports an infrastructure and user base of tens of thousands of university students and faculty, as well as external customers who access systems associated with special university projects,” said Siki Giunta, President and CEO of Managed Objects. “The school’s BSM implementation has been a cornerstone of its event process maturity program. We are very proud to count BYU among our roster of customers.”

# # #

Frank Strong, Director of Marketing Communications
Managed Objects
7925 Westpark Drive
McLean, VA 22102
(703) 208-3330
fstrong@managedobjects.com

Web site: www.managedobjects.com
BLOG: www.weareBSM.com

About Brigham Young University
Located in Provo, Utah, Brigham Young University seeks to develop students of faith, intellect and character who have the skills and the desire to continue learning and to serve others throughout their lives. Established in 1875, BYU provides an outstanding education in an atmosphere consistent with the ideals and principles of its sponsor, The Church of Jesus Christ of Latter-day Saints.


About Managed Objects
Managed Objects is the Business Service Management Company. Companies use our solutions to more effectively monitor, manage, and model their IT enterprise. Our unique service perspective overlays existing management tools so complex IT infrastructures can be managed, not as a set of components, but rather as the set of services that IT delivers to the business – services like order processing, e-commerce, online trading, or email. Companies that use Managed Objects realize measurable improvements in IT service quality, cost savings, and increased IT responsiveness.

A venture-backed company headquartered in McLean, Va., with operations in the U.S., Europe, and Asia Pacific, Managed Objects is consistently acknowledged by leading industry analysts as well as industry leaders like AIB, CSC, Credit Suisse, DISA, Fidelity Investments, JPMorganChase, Progress Energy, Verizon and other global organizations who rely on Managed Objects BSM technology. For more information, visit www.managedobjects.com.

All trademarks and copyrights mentioned herein are property of their respective owners.

This release was published on openPR.