Consilium Launches UniCampaign v15 for Microsoft Dynamics 365 Contact Center, Delivering AI-Orchestrated Outbound Campaign Management

USA | CANADA | SINGAPORE - March 11, 2026 - Consilium Software, a global provider of AI-orchestrated customer engagement solutions, today announced the availability of UniCampaign Version 15 integrated with Microsoft Dynamics 365 Contact Center and Customer Service.

Built on over 30 years of outbound campaign expertise and sustained investment in artificial intelligence, UniCampaign v15 brings AI-orchestrated outbound campaign management natively into the Dynamics 365 ecosystem. The solution enables organizations to intelligently determine who to engage, when to engage, how to engage, and with what action across voice and digital channels-while enforcing compliance before execution.

Designed for Dynamics 365 Contact Center and Customer Service environments, UniCampaign v15 helps enterprises improve connection rates, increase agent productivity, reduce operational and compliance risk, and drive measurable revenue and service outcomes. The platform is SOC 2 Type II compliant, providing enterprise-grade security, availability, and data protection for regulated industries.

"With UniCampaign v15, Consilium brings AI-orchestrated outbound campaign management into the Microsoft Dynamics 365 Contact Center and Customer Service platform, enabling customers to improve engagement effectiveness, operational efficiency, and business outcomes, " said Pramod Ratwani, CEO Consilium Software.

By integrating tightly with Dynamics 365 data, workflows, and security, UniCampaign v15 enables contact centers to:
• Improve connection and right-party contact rates
• Increase agent productivity through AI-guided engagement
• Reduce operational and compliance risk
• Drive measurable revenue and service outcomes

"Microsoft Dynamics 365 is designed to empower organizations with intelligent, connected customer engagement," said Venkat Anantharaman, Senior Product Manager Microsoft Dynamics 365."With Consilium's UniCampaign integrated into the platform, organizations gain the confidence to drive proactive, compliant outbound engagement using proven operational patterns and industry expertise. Together, we help contact centers work more efficiently, scale engagement responsibly, and achieve stronger, more predictable outcomes."

Consilium UniCampaign v15 is now available on the MicrosoftMarketplace.

1 Phillip Street #03-02 Royal One Phillip Singapore, 048692

Consilium Software
marketing@consiliuminc.com

Founded in 2007, Consilium Software is an AI orchestrated CX Solution Platform for the world's leading CX. By synthesizing data from over 5 billion annual interactions, our UniSuiteTM platform delivers precise, data-driven intelligence that optimizes agent performance and customer satisfaction. We combine a 35-year legacy of reliability with cutting-edge generative and predictive AI, enabling 2,000+ enterprise clients across 100+ countries to automate complex journeys at scale.

Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our SOC 2 Type 2, ISO/IEC 27001:2022 and ISO 9001:2015 certifications for information security management and quality management systems, respectively.

This release was published on openPR.