Voice Commerce Market to Reach $150.34B in 2025, Driven by AI and Smart Device Adoption | Major Companies are Nuance Communications, Inc., NICE, Verint Systems Inc.

Voice commerce Market is valued at a 20.6% CAGR during the forecast period (2024-2031). As per DataM Intelligence Database.

Voice commerce refers to the use of voice-activated technology, such as smart speakers and virtual assistants, to facilitate online shopping and transactions. Consumers can search for products, place orders, and make payments using voice commands, offering a hands-free and convenient shopping experience. This market is rapidly expanding, driven by advancements in artificial intelligence (AI) and natural language processing (NLP). Voice commerce is transforming the e-commerce landscape, providing businesses with new avenues to engage with customers.

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Recent Developments:

United States: Recent Industry Developments

✅ In July 2025, SoundHound AI introduced the first in-vehicle voice commerce platform at CES 2025. This innovation allows drivers and passengers to order food takeout for pickup directly from their car's infotainment system using voice commands.

✅ In May 2025, Sparkle AI Inc. launched Project: On, a platform dedicated to building voice AI agents. The platform comprises two core services: onBridge, set for release in July 2025, and onVoice, expected in September.

✅ In August 2025, the voice commerce services market was forecasted to expand significantly, reaching a value of USD 87.7 billion by 2035. This surge is driven by advancements in natural language processing (NLP) and artificial intelligence (AI), making voice assistants more responsive and capable of handling complex tasks.

Japan: Recent Industry Developments

✅ In May 2025, Sparkle AI Inc. launched Project: On, Japan's first platform dedicated to building voice AI agents. The platform comprises two core services: onBridge, set for release in July 2025, and onVoice, expected in September.

✅ In May 2025, voice-activated shopping gained momentum in Japan, with consumers using smart speakers to place orders, reorder products, and make reservations. Brands are integrating voice commerce capabilities into their online platforms to ensure a seamless shopping experience.

✅ In August 2025, the voice commerce services market in Japan was forecasted to expand significantly, reaching a value of USD 87.7 billion by 2035. This growth is attributed to advancements in natural language processing (NLP) and artificial intelligence (AI), enhancing the capabilities of voice assistants.

☛ Voice Commerce Market Dynamics and Drivers

The voice commerce market is experiencing significant growth due to several key factors. Advancements in AI and NLP have enhanced the accuracy and responsiveness of voice assistants, making them more reliable for shopping tasks. The increasing adoption of smart devices, such as smartphones and smart speakers, has expanded the reach of voice commerce platforms. Consumers' growing preference for convenience and hands-free interactions further drives the demand for voice-enabled shopping solutions.

Additionally, integration with other technologies, such as in-vehicle systems and IoT devices, is creating new opportunities for voice commerce. For instance, the introduction of in-car voice commerce platforms allows users to place orders and make payments while on the move, enhancing the shopping experience. As these technologies continue to evolve, the voice commerce market is poised for continued expansion.

☛ Voice Commerce Market Competitive Landscape:

Nuance Communications, Inc., NICE, Verint Systems Inc., Pindrop Security, LexisNexis Risk Solutions Group, Voice Biometrics Group, Aculab, Phonexia, Auraya Inc., and OneVault.

Research Methodology

We employ a hybrid approach, integrating qualitative insights with robust quantitative analysis to deliver comprehensive and reliable market intelligence. The process starts with extensive secondary research, leveraging trusted industry publications, proprietary databases, and credible market sources. This foundation is then strengthened through targeted primary research, including structured surveys and in-depth interviews with industry leaders, subject matter experts, and key market participants.

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☛ Segment Covered in the Voice Commerce Market:

By Type (Active Voice Biometrics, Passive Voice Biometrics)

By Authentication Process (Automated IVR, Agent-Assisted, Mobile Applications, Employee Authentication)

By Application (Authentication and Customer Verification, Forensic Voice Analysis and Criminal Investigation, Fraud Detection and Prevention, Risk and Emergency Management, Transaction Processing, Access Control, Workforce Management, Others)

By End-User (BFSI, Retail, and E-commerce, Manufacturing, IT and Telecom, Healthcare, Transportation and Logistics, Government and Defense, Energy and Utilities, Others)

☛ This Report Covers:

✔ Comprehensive go-to-market strategy insights.

✔ An unbiased evaluation of market performance.

✔ In-depth analysis of development trends, competitive landscape, supply and demand dynamics, year-on-year growth, competitive benchmarking, vendor mapping, market access, and overall development status.

✔ Customized regional and country-level reports available on request, including detailed localized analysis.

✔ Identification of potential and niche segments/regions showcasing strong growth opportunities.

✔ Application of both top-down and bottom-up approaches for accurate regional market analysis.

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☛ Regional Analysis for Voice Commerce Market:

⇥ North America (U.S., Canada, Mexico)

⇥ Europe (U.K., Italy, Germany, Russia, France, Spain, The Netherlands and Rest of Europe)

⇥ Asia-Pacific (India, Japan, China, South Korea, Australia, Indonesia Rest of Asia Pacific)

⇥ South America (Colombia, Brazil, Argentina, Rest of South America)

⇥ Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of Middle East & Africa)

☛ Frequently asked questions:

➠ What is the global sales, production, consumption, import, and export value of the Voice Commerce Market?
➠ Who are the key global manufacturers, and what is their operational performance?
➠ What are the major opportunities and threats in the global Voice Commerce Market?
➠ Which product types or end-users show the most growth potential and market share?
➠ What challenges and constraints are impacting the Voice Commerce Market?
➠ What sales, marketing, and distribution channels are used globally?

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