Global Call Center Outsourcing Market Projected to Grow at 7.5% CAGR, Reaching $162.01 Billion by 2029

Use code ONLINE30 to get 30% off on global market reports and stay ahead of tariff changes, macro trends, and global economic shifts.

What Will the Call Center Outsourcing Industry Market Size Be by 2025?
In recent times, the call center outsourcing market size has seen robust growth. It is projected to increase from $113.49 billion in 2024 to $121.28 billion in 2025, achieving a compound annual growth rate (CAGR) of 6.9%. This growth during the historical period can be ascribed to a focus on primary capabilities, scalability, round-the-clock customer support, and availability of specialized skills.

What's the Long-Term Growth Forecast for the Call Center Outsourcing Market Size Through 2029?
The market size of call center outsourcing is anticipated to witness substantial expansion in the following years. Its value is predicted to reach $162.01 billion by 2029, growing at a compounded annual growth rate (CAGR) of 7.5%. The projected growth within this period can be credited to elements such as multichannel customer assistance, prioritizing customer experience, commitment to data security and regulation conformity, flexible employment formats, along with social accountability and sustainability. The major forecasts for this period revolve around innovative technology, progress in technology, a strong emphasis on digital transformation, adhering to data security and compliance, as well as maintaining a customer-centric approach (CX).

View the full report here:
https://www.thebusinessresearchcompany.com/report/call-center-outsourcing-global-market-report

What Are the Key Growth Drivers Fueling the Call Center Outsourcing Market Expansion?
The anticipated expansion of the e-commerce sector is set to stimulate the development of the call center outsourcing market. E-commerce, or the digital transaction of goods, services, money, or data, grants e-commerce businesses the benefit of expertly skilled agents capable of managing customer inquiries through call center outsourcing services. These agents ensure that customers experience top-tier support and assistance. In light of the Quarterly Retail E-Commerce Sales Report 2024, published by the United States Census Bureau in February 2024, the second quarter of 2024 saw U.S. retail e-commerce sales hit a whopping $291.6 billion. This significant increase, representing a 1.3% rise from the previous quarter and a 6.7% boost in comparison to the equivalent period in 2023, translates to 16.0% of the total retail sales, projected to be at $1,826.9 billion. Consequently, the burgeoning e-commerce sector is a major contributor to the expansion of the call center outsourcing market. The uplift in the adoption of cloud technology serves as a key driver for growth in the call center outsourcing market. The cloud, which includes internet-hosted remote servers responsible for the storage, management and delivery of data, applications, and services, possesses a critical role in call center outsourcing. It provides a scalable framework for handling customer interactions and data, facilitating remote work, strengthening the flexibility in service dispatch, and attenuating operational costs. Also, real-time data access and analysis for superior customer service and performance monitoring is made possible. As per Eurostat, a Luxembourg-based intergovernmental organization's report in December 2023, there was a significant increase in the adoption of cloud computing services among EU enterprises, with 45.2% of them reporting usage in 2023, marking a 4.2 percentage point spike from 2021. The report further revealed that 82.7% used cloud technologies for email systems, 68% for file storage, 66.3% for cloud-oriented office software, 61% for security applications, and roughly 43% had their databases hosted in the cloud. The increasing demand for cloud-based solutions will thus further stimulate the expansion of the software as a service (SaaS) market.

Get your free sample here:
https://www.thebusinessresearchcompany.com/sample.aspx?id=13226&type=smp

What Are the Key Trends Driving Call Center Outsourcing Market Growth?
Prominent firms in the call center outsourcing market are shifting their attention towards incorporating AI-enabled real-time contact center solutions in a bid to maximize market profits. These AI-powered contact centers enable agents to comprehend customer desires and emotional states prior to offering real-time guidance on the most suitable course of customer action. For example, in October 2022, Qualtrics, an American software firm, launched Real-Time Agent Assist and Automated Call Summaries Solutions specifically designed for call centers. These solutions leverage AI and machine learning to deliver tailored coaching and suggestions to contact center agents while interacting with customers. The real-time agent assist solution enables agents enhance their customer service skills via real-time conversation analysis and suggestions for improvement. The Automated Call Summaries produce summaries for every customer call that includes sentiment, discussed subjects, and actionable points. This data can be utilized to improve agent efficiency and monitor the contact center's comprehensive performance. Furthermore, Automated Call Summaries seamlessly integrate with a company's CRM system, thus providing a comprehensive history of customer experiences and a single accurate source for all customer data records.

How Is the Call Center Outsourcing Market Segmented?
The call center outsourcing market covered in this report is segmented -

1) By Type: Inbound Services, Outbound Services
2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups
3) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals

Subsegments:
1) By Inbound Services: Customer Support, Technical Support, Order Processing, Helpdesk Services
2) By Outbound Services: Tele marketing, Lead Generation, Customer Surveys, Collections Services

Tailor your insights and customize the full report here:
https://www.thebusinessresearchcompany.com/customise?id=13226&type=smp

Which Companies Are Leading the Charge in Call Center Outsourcing Market Innovation?
Major companies operating in the call center outsourcing market report are accenture* PLC, Telefónica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc., Hinduja Global Solutions, IBEX Global Solutions PLC, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.

Which Regions Are Leading the Global Call Center Outsourcing Market in Revenue?
North America was the largest region in the call center outsourcing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

Purchase the full report today:
https://www.thebusinessresearchcompany.com/purchaseoptions.aspx?id=13226

This Report Supports:
1.Business Leaders & Investors - To identify growth opportunities, assess risks, and guide strategic decisions.
2.Manufacturers & Suppliers - To understand market trends, customer demand, and competitive positioning.
3.Policy Makers & Regulators - To track industry developments and align regulatory frameworks.
4.Consultants & Analysts - To support market entry, expansion strategies, and client advisory work.

Connect with us on:
LinkedIn: https://in.linkedin.com/company/the-business-research-company,
Twitter: https://twitter.com/tbrc_info,
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ.

Contact Us
Europe: +44 207 1930 708,
Asia: +91 88972 63534,
Americas: +1 315 623 0293 or
Email: mailto:info@tbrc.info

Learn More About The Business Research Company
With over 15,000+ reports from 27 industries covering 60+ geographies, The Business Research Company has built a reputation for offering comprehensive, data-rich research and insights. Our flagship product, the Global Market Model delivers comprehensive and updated forecasts to support informed decision-making.

This release was published on openPR.