Hiretic Lands $4.5M to Reinvent Outsourcing for the Experience-Driven Economy

Hiretic, a rising BPO startup reshaping how companies build customer experience teams, has secured $4.5 million in seed funding. Led by Neo Capital, the round marks a strong vote of confidence in Hiretic's approach to human-centered outsourcing across emerging markets.

At a time when customer experience is becoming a core competitive advantage, Hiretic offers brands a smarter and more ethical way to scale support operations. The company connects Western businesses with vetted CX professionals in India, Ghana, the Philippines and beyond using a proprietary platform that emphasizes flexibility, cultural fit and career growth.

"We're building the infrastructure for a new type of outsourcing that puts people first and performance front and center," said Leon Tenpiner, Head of Product and co-founder of Hiretic. "This raise gives us the ability to scale responsibly while staying true to our values."

Rather than rely on traditional call centers, Hiretic assembles distributed CX teams tailored to each brand's needs. The company handles recruitment, onboarding, performance tracking and compliance, freeing clients to focus on customer success.

With more consumers expecting seamless support across time zones and channels, Hiretic's model appeals to high-growth companies that want to deliver exceptional service without the limitations of legacy outsourcing vendors.

"Modern customers demand more than script-reading agents," said Paniya Merches, Hiretic's HR Manager. "They want empathy, speed and a sense that someone truly cares. That's exactly what our professionals deliver."

Hiretic also differentiates itself by investing in workforce development and well-being. The company provides training, wellness support and long-term career planning for its talent pool, helping to ensure consistency and reduce attrition.

Daniel Wilmes, co-founder and Operations Manager, underscored the broader vision: "This isn't about cost cutting. It's about creating sustainable value for both clients and talent. We're proving that better CX outcomes come from better work environments."

With the funding in place, Hiretic plans to enhance its technology platform, expand to new talent markets and strengthen its partnerships with regional education and workforce development organizations.

As companies around the world search for better ways to serve customers, Hiretic is betting that the future of outsourcing lies not in scale alone, but in quality, purpose and global inclusion.

Hiretic
126 College Street
Burlington, Vermont VT 05401
United States of America
Email: hi@hiretic.com
Phone: +1 240 617 8558

Hiretic is a customer experience BPO company that helps Western brands build high-performing CX teams by connecting them with vetted professionals from emerging markets. Founded by Leon Tenpiner and Wilmes, Hiretic operates with a mission to create inclusive economic opportunity delivering exceptional customer outcomes.

This release was published on openPR.