Press release
Bucher + Suter at CCW 2025: "Master customer service excellence-then turbocharge with AI"
Bensheim, January 30, 2025 - Bucher + Suter will be exhibiting at CCW 2025, the leading international conference and trade fair for customer engagement, taking place in Berlin from February 25-27. Visit us at Stand C14 in Hall 3, where we'll present cutting-edge solutions designed to drive success in today's complex contact center landscape. Our approach integrates market-leading Cisco solutions as the foundation, with voice/telephony at the core and AI as a powerful efficiency accelerator for both customers and employees.
At our stand, contact center leaders can explore:
Expert, unbiased advice on everything that matters for modern contact center operations.
Specialized guidance for regulated industries such as insurance and healthcare, including insights on private vs. public cloud and TI Messenger.
Live demos and best practices featuring the latest innovations from Cisco, Webex Contact Center, Salesforce, and Cognigy.
b+s Elevate by Bucher + Suter: A fully cloud-based contact center solution built for Salesforce, powered by Webex Contact Center.
Strategies and best practices for voicebots-whether integrated within Salesforce (Agentforce), Cisco/Webex, or as a stand-alone solution (e.g., Cognigy). We'll help you navigate the choices and understand the pros and cons of each approach.
Exclusive Presentations at CCW 2025
• February 25, 12:00-12:30 PM | Groupe Mutuel, a leading health insurer, will present in the Exhibition Forum (Hall 3) on how they cut costs, reduced average wait times by 30%, and enhanced both customer and employee experience with innovative cross-channel orchestration and callback solutions.
• February 25, 3:00 PM | Meet Helvetia Insurance at our stand to learn how they deliver first-class customer service with a cloud-based Webex Contact Center, Salesforce, and Microsoft Teams, achieving significant IT cost savings and optimized workflows.
Exciting Giveaways
• Win a premium mountain bike and a 1-day Voicebot Discovery Workshop at our stand! Don't miss your chance to take home a great prize while exploring the future of AI-powered customer service.
For further information, a free expo ticket and to make an appointment, visit: https://www.bucher-suter.com/ccw-2025-berlin/
Bucher + Suter
Stubenwald-Allee 19
64625 Bensheim
GERMANY
Sales contact
Bruno Grünig
+49 6251 8622 500
Bruno.Gruenig@bucher-suter.com
About Bucher + Suter
Bucher + Suter is your trusted contact center partner, working closely with businesses to drive service success and customer satisfaction. For over 25 years, we've helped global enterprises and SMEs optimize their contact center operations.
We specialize in integrating proven contact center technology, market-leading AI innovations, and CRM/business-critical systems to deliver tailored, semi-automated omnichannel solutions. Our team of 120+ contact center specialists, with experience from over 400 projects, brings deep expertise in conversational AI and voice automation.
As a leading partner of Cisco, Salesforce, and Cognigy, we empower businesses to enhance efficiency, streamline operations, and create superior customer experiences.
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