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BCI Launches BSDQ22 BPO Delivery Standards & Certification in Asia Pacific

02-12-2008 04:37 PM CET | Associations & Organizations

Press release from: Internal PR

/ PR Agency: Internal PR
BPO Certifications Institute, Inc., the Texas-based competence credentialing giant has finally approved its BSDQ22 Service Delivery Standards for the Asia Pacific BPO Industry. This paves the way for hundreds of BPO services organizations to benchmark their service delivery processes to global delivery standards for the first time.

The BCI Standards Board, which is the credentialing regulations body of BCI for all standards and certifications, took nearly a year to validate these stringent Standards and Certifications, for Asia Pacific which for the first time anywhere cover BPOs other than contact centers and call centers. A leading consulting organization with a strong presence in Asia and India has been engaged by BCI to manage the Certification audit and standards implementation operations in Asia.

BPO Certification Institute, Inc., South Central Expressway, Richardson, Texas - 75080

BPO Certification Institute Inc., (www.bpocertifications.com) is a Competence Standards body involved in Competence Certification of enterprise systems and professionals working in Call Centers and BPO organizations. In addition to the BTMQ10 and BSDQ22 Certifications, BCI offers the world’s largest range of global Certifications focusing on as many as eight different levels of BPO & Call Center professionals – from fresh Agents/ Associates, to Team Leaders and Operations to functional specialists to Business Leaders. It has certified nearly 8000 professionals globally so far in the last four years and has now established a strong presence in Asia, the hub of BPO. BCI’s Human Competence Standards System, which is composed of 8 Professional MasterStandards, is arguably the world’s most rigorous and comprehensive standards system for BPOs and Call Centers.
BCI works through four Centers of Excellence, each focusing of research and knowledge development of human performance and competence related models for BPO organizations worldwide.
Unlike most other such standards systems, which are relevant for client-side outsourcing, BCI focuses on the special needs of competencies on the vendorside of outsourcing – ie. Call Centers and BPOs. Also BCI’s 28 stage Credentialing and Certification Process is perhaps the most grueling yet, designed to filter most noises that hinder accurate assessment of professional competence.

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