Queue Management System Market Size Estimated to Reach $1.4 Billion by 2031

As per the report, the global queue management system industry was accounted for $706.0 million in 2021, and is expected to reach $1.4 billion by 2031, growing at a CAGR of 7.2% from 2022 to 2031.

Queue management system is an approach used to develop more efficient systems that can reduce customer waiting times or perceived waiting times for service. The aim is to increase both the number of customers that can be served and customer satisfaction with the entire queue experience.

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The queue management system industry has been influenced by several market drivers, restraints, and opportunities. Undoubtedly, need to manage customer traffic and customer movement to boost productivity has accelerated the need for queue management system globally. In addition, increase on emphasis on customer service across major industry verticals have further boosted the queue management system market growth. However, high initial set-up cost of queue management systems restricted the market growth. On the other hand, many SMEs entering the market and providing advance solutions for queue management system market forecast is expected to create greater opportunities in the coming years.

Top Impacting Factors

Need for Customer Traffic Management to Enhance Productivity:
A queue management system (QMS) is an automated tool designed to manage customer service flow, both in-person and via digital displays. This system allows organizations to efficiently handle customer queues, offering various modules for streamlined request processing. With a QMS, businesses can pinpoint inefficiencies in real time and address them to ensure a consistently positive customer experience. The advantages of a QMS extend throughout an organization, leading to increased customer satisfaction and higher productivity.

Adoption of Advanced Technologies like AI and Analytics:
Artificial intelligence and analytics are key drivers in the global queue management software market. By integrating data analytics, storage, and processing of sensor data, these technologies enable effective queue management. AI-driven QMS solutions allow large companies to offer secure software with essential features such as online booking, intelligent call handling, self-service check-in, performance monitoring, and real-time alerts and notifications.

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Covid-19 scenario:

1. The COVID-19 pandemic positively affected the market due to an increase in the adoption of queue management systems in verticals such as the healthcare and retail sectors. The system reduces waiting time and eliminates the dependency on staff availability during the pandemic.

2. The prolonged lockdown disrupted the supply chain. Critical industries such as fast-moving consumer goods and pharmaceuticals suffered major losses.

3. On the other hand, due to the global adoption of a work-from-home culture, the demand for cloud-based solutions and SaaS-based models increased.

By mode, the virtual queuing segment held the largest share in 2021, accounting for nearly three-fourths of the global queue management system market, and is expected to maintain its leadership position during the forecast period. In addition, the segment is projected to showcase the highest CAGR of 8.0% during the forecast period. This growth is because queue management system enhance customer experience.

By deployment model, the cloud segment is projected to manifest the highest CAGR of 8.0% from 2022 to 2031, owing to its ability to run the solution within the agency's physical infrastructure. However, the on-premise segment held the largest share in 2021, contributing to nearly three-fifths of the global queue management system market, as it helps to access from remote areas.

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By offering, the solution segment held the largest share in 2021, accounting for nearly three-fourths of the global queue management system market. This is due to wide adoption of queue management solutions in verticals such as healthcare and BFSI for better customer experience. However, the service segment is estimated to register the highest CAGR of 8.4% during the forecast period, owing to surge in adoption of cloud-based QMS solutions and increase in demand for professional services.

By region, the market across North America dominated in 2021, accounting for more than two-fifths of the global queue management system market, due to rise in digital infrastructure in region and presence of key players in U.S. However, the market across Asia-Pacific is expected to register the highest CAGR of 8.7% during the forecast period, due to increase in smart city projects and adoption of QMS solutions by SMEs in the region.

Major market players

Advantech Co. Ltd
AKIS Technologies
ATT Systems
Aurionpro solution ltd.
AwebStar
Business Automation
Core Mobile
Hate2wait
JRNI
Lavi Industries
MaliaTec
QLess
Q-Matic
Qminder
Q-nomy
Qudini
SEDCO

The report analyzes these key players of the global queue management system market. These players have adopted various strategies such as expansion, partnerships, new product launches, and others to increase their market penetration and strengthen their position in the industry. The report is helpful in determining the business performance, operating segments, product portfolio, and developments by every market player.

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