Conectys poised to grow global headcount by 40% in 2016
One of the clients driving this growth is a leading US-based Consumer Products & Services company that has been on the honoree list of Inc. 500 for three consecutive years. Conectys provides support over voice and email to its client’s loyal customers and distributors in Canada, Australia, New Zealand and the United States, from its offices located in the Philippines.
Another client is in the High Tech & Telecommunications space, a global provider of internet services in the premium segment of the hospitality industry. Conectys is their partner offering 24/7 global multilingual Customer Support and Technical Support services for High Speed Internet Access solutions used by business and leisure travelers in most of the top four and five-star hotel brands in EMEA, Asia and the Americas.
The drivers of this growth are Conectys’ mix of smart locations, excellent talent, as well as its famed “Full Transparency: you see what we see” principle.
Other market differentiators are Conectys’ partnered approach, certified processes (PCI DSS and ISO 9001), and unique business intelligence data provided through its as-a-service technology, ConectysOS. This platform elevates consumer experience and loyalty by giving Conectys’ clients a real time view of the Net Promoter Score (NPS) and customer satisfaction, coupled with extensive reporting and auto Service Level Agreement (SLA) monitoring. Customer journey mapping, as well as product and process changes are therefore based on real-time consumer feedback, bringing unrivaled insight, accuracy and speed in product and marketing decisions.
“We are delighted to be able to announce this level of contractually committed growth so early in the year. We look forward to increasing our employee base and look forward to adding new talented multilinguals to our growing global backbone of dedicated Conectysians”, CEO Arnold Cobbaert said. “It’s with the determination and passion of our employees and with our clients’ trust that Conectys continues to disrupt the traditional outsourcing models.”
Supporting over 35 different languages, Conectys currently has 1,100 operational seats in six offices around the globe.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities set it apart from its competitors and create real value for global brands and organisations. Conectys combines talented multilingual teams with streamlined processes and best-in-breed technology under its automated Business Process as a Service (BPaaS) platform, ConectysOS, to deliver new levels of service personalisation and profitability.
Conectys has six facilities in Belgium, Romania, the Philippines and Taiwan, as well as a tenured Work from Home delivery system, providing a global footprint and international scale to Retail, Telecommunications, Gaming, Healthcare, Finance, Travel, Hospitality, Media and Entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.
Romania, 1 Preciziei, 062202, Bucharest
EU +32 929 80111
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