openPR Logo
Press release

MeisterTask Streamlines Customer Service With Direct Zendesk Integration

05-23-2016 12:43 PM CET | IT, New Media & Software

Press release from: MeisterTask

MeisterTask Streamlines Customer Service With Direct Zendesk

MeisterTask, the intuitive multi-platform task manager developed by MeisterLabs, today announced the launch of an integration with Zendesk, Inc., the leading cloud-based customer service software company. The integration allows customer service agents to connect directly with their back office teams, streamlining the information exchange and resulting in a more efficient resolvement of customers’ issues.

MeisterTask provides a visual, customizable environment for teams that adapts to their individual workflow and ensures higher levels of productivity through task automations. As of now, MeisterTask is available in the Zendesk Marketplace. Once installed, agents can quickly create tasks in MeisterTask from the Zendesk interface. This ensures a smooth transition from ticket to task and creates a direct communication channel between agents and back office teams. As soon as tasks are completed, their corresponding tickets get updated in Zendesk and the agents can notify the original requesters about the status.

“As a SaaS company with more than 5 million users and a relatively small team we know how important efficient communication between the customer service and product departments is,” said MeisterLabs Managing Director, Till Vollmer. “MeisterTask was still in an early alpha stage when we started looking into an integration with Zendesk, knowing that this could provide us with the efficient and affordable setup we would need to satisfy our users’ expectations. After field testing the integration for over a year now, our agents are able to report significantly increased turnaround times and customer satisfaction rates at a consistent 99%.”

Using MeisterTask’s Pro feature “Section Actions”, service agents are able to automatically forward tickets as tasks not only to one specific project board, but to an infinite number of boards.

“Section Actions are a fantastic way to extend the functionality of our Zendesk integration, which by default connects exactly one Zendesk account with one MeisterTask project board. By enabling agents to forward tickets to an unlimited number of boards, Section Actions ensure that each ticket is sent to exactly the right project and is assigned to the right person. Once configured, all of this is done by MeisterTask automatically.”

About MeisterTask

Named one of the best apps of 2015 by both Apple’s App Store and Google’s Chrome Web Store, MeisterTask is an intuitive multi-platform collaboration tool that raises the standard in efficient—and even enjoyable—task management. Using MeisterTask, teams organize and manage tasks in a gorgeous, customizable environment that perfectly adapts to their workflow and automates recurring steps. Free apps for iPhone, iPad, Apple Watch and Mac are also available.
MeisterTask is being developed by MeisterLabs, the company behind the award-winning brainstorming tool MindMeister.

Raphaela Brandner
Marketing
Valentin-Linhof-Strasse 8
81829 Munich
Germany
Tel +49 (0)89 1213 5359
Fax +49 (0)89 5506 2421
press@mindmeister.com

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release MeisterTask Streamlines Customer Service With Direct Zendesk Integration here

News-ID: 342043 • Views: 616

More Releases from MeisterTask

MeisterTask Releases Gmail Add-on that Turns Emails into Tasks
MeisterTask, the collaborative task manager developed by MeisterLabs, today announced the release of a Gmail Add-on, available immediately in the G Suite Marketplace. Upon installing the add-on, Gmail users are able to connect their inbox with their MeisterTask account and forward emails from their inbox directly to their project boards. By default, the email’s subject line is turned into the task title, while the email body is added as the
MeisterTask Launches IFTTT Channel to Connect With 300+ Tools And Services
MeisterTask today announced its integration with IFTTT, the popular web-service that aggregates more than 300 tools and services, and enables users to connect them with simple “If this than that” and “Do” recipes. Recipes involving MeisterTask help users work more consistently and save time with every created task. MeisterTask can be set up to trigger actions in other apps as well as being used to perform actions itself when triggered

More Releases for Zendesk

IT Service Desk Market Is Booming Worldwide | Samanage, Freshservice, Zendesk
IT Service Desk Market Comprehensive Study is an expert and top to bottom investigation on the momentum condition of the worldwide IT Service Desk industry with an attention on the Global market. The report gives key insights available status of the IT Service Desk producers and is an important wellspring of direction and course for organizations and people keen on the business. By and large, the report gives an inside
Sales Tracking Software Market Is Thriving Worldwide| Nextiva, HubSpot, Zendesk
Latest Market intelligence report released by HTF MI with title "(COVID-19 Version) Global Sales Tracking Software Market Status (2015-2019) and Forecast (2020-2025) by Region, Product Type & End-Use" is designed covering micro level of analysis by manufacturers and key business segments. The (COVID-19 Version) Global Market survey analysis offers energetic visions to conclude and study market size, market hopes, and competitive surroundings. The research is derived through primary and secondary
Lawsuit filed for Investors in Zendesk, Inc. (NYSE: ZEN) against certain directo …
The Shareholders Foundation announced that an investor in shares of Zendesk, Inc. (NYSE: ZEN) filed a lawsuit against certain directors of Zendesk over alleged breaches of fiduciary duties by improperly disclosing a data breach to the company’s shareholders. Investors who are current long term investors in Zendesk, Inc. (NYSE: ZEN) shares, have certain options and should contact the Shareholders Foundation at mail@shareholdersfoundation.com or call +1(858) 779 - 1554. On July 30, 2019,
Mobile Ticketing Market Is Booming Worldwide | Zendesk , Masabi, Helpshift, Prox …
HTF MI recently introduced Mobile Ticketing Market study with in-depth overview, describing about the Product / Industry Scope and elaborates market outlook and status to 2023. The market Study is segmented by key regions which is accelerating the marketization. At present, the market is developing its presence and some of the key players from the complete study are Zendesk (US), Masabi (UK), Helpshift (US), Proxama (UK), ticketscript (Netherlands), Airtag (France)
Live Chat Software Market Is Booming Worldwide | Zendesk, LogMeIn, SnapEngage
An extensive analysis of the Global Live Chat Software market strategy of the leading companies in the precision of import/export consumption, supply and demand figures, cost, price, revenue and gross margins. The report starts by an introduction about the company profiling and a comprehensive review about the strategy concept and the tools that can be used to assess and analyze strategy. It also analyzes the company’s strategy in the light
Live Chat Software Market 2017 - Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100
Apex Research, recently published a detailed market research study focused on the "Live Chat Software Market" across the global, regional and country level. The report provides 360° analysis of "Live Chat Software Market" from view of manufacturers, regions, product types and end industries. The research report analyses and provides the historical data along with current performance of the global Live Chat Software industry, and estimates the future trend of Live