IXI-Operator - New Software from serVonic for Operators
In the upper part of the IXI-Operator screen, the caller information is displayed followed by information about the anted call partner. Calls can be transferred by mouse-click or keystroke
The IXI-Operator software is structured clearly and simply. An interface that can be handled intuitively allows transferring calls shortly in a professional and competent way – without putting a lot of effort in training. Incoming calls are managed in a waiting list automatically. The indication of caller data and waiting time allow an easy call- and priority-management. The respective call is accepted by mouse-click or keystroke. Extensions, names and descriptions can be searched via an automatically activated search field. When the wanted call partner is found, the calls can be transferred either “with announcement” or “blind”. If the partner is not available, a notification can be sent by e-mail.
The internal users can be administered in the IXI-Operator directly or can be taken over from a third-party system like Active Directory or by CSV-import from the PBX. Caller identification is integrated as well. IXI-Operator can be operated with standard PBX’s, e.g. from Alcatel, Cisco, innovaphone or Siemens. The transfer features of the PBX are controlled directly from the IXI-Operator by means of TAPI.
Prices and Availability
The IXI-Operator is now available at serVonic for prices beginning at 3450 € (plus legal VAT, if applicable). The prices depend on the number of extension lines as well as the number of agents.
You can find further information at http://www.servonic.com
Manufacturer / Contact for Readers’ Inquiries:
serVonic GmbH
Ilzweg 7
82140 Olching
GERMANY
Phone: +49 8142 4799-0
Fax: +49 8142 479940
E-mail: servonic@servonic.com
http://www.servonic.com
Press Contact:
serVonic GmbH
Ilzweg 7
82140 Olching
GERMANY
Mrs. Angelika Huber
Phone: +49 8142 4799-12
Fax: +49 8142 4799-42
E-mail: a.huber@servonic.com
http://www.servonic.com
serVonic, headquartered in Olching near Munich, Germany, is a leading manufacturer of software solutions with focus on unified communication with unified messaging and CTI. The products of serVonic support existing standards like standard interfaces and standard hardware; proprietary solutions are avoided. The company strives to provide its customers with future-oriented product development, with a focus on integration in available environments. serVonic is partner of Dialogic (formerly Eicon Networks), IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.
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