Press release
Artificial Intelligence in Call Centers Market worth $11.77 billion by 2030, growing at a CAGR of 22.58% - Exclusive Report by 360iResearch
The "Artificial Intelligence in Call Centers Market by Component (Services, Solutions), Mode of Channel (Chat, Email, Phone), Deployment Mode, Application - Global Forecast 2023-2030" report has been added to 360iResearch.com's offering.Request Sample Copy of this Report @ https://www.360iresearch.com/library/intelligence/artificial-intelligence-in-call-centers?utm_source=openpr&utm_medium=referral&utm_campaign=sample
Market Segmentation & Coverage:
This research report categorizes the Artificial Intelligence in Call Centers Market in order to forecast the revenues and analyze trends in each of following sub-markets:
Based on Component, market is studied across Services and Solutions. The Services is further studied across Managed Services and Professional Services. The Professional Services is further studied across Support & Maintenance, System Integration & Implementations, and Training & Consulting. The Solutions is projected to witness significant market share during forecast period.
Based on Mode of Channel, market is studied across Chat, Email, Phone, Social Media, and Website. The Chat is projected to witness significant market share during forecast period.
Based on Deployment Mode, market is studied across Cloud and On-Premises. The Cloud is projected to witness significant market share during forecast period.
Based on Application, market is studied across Agent Performance Management, Appointment Scheduling, Journey Orchestration, Predictive Call Routing, Sentiment Analysis, and Workforce Optimization. The Sentiment Analysis is projected to witness significant market share during forecast period.
Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Americas commanded largest market share of 38.74% in 2022, followed by Europe, Middle East & Africa.
FPNV Positioning Matrix:
The FPNV Positioning Matrix is essential for assessing the Artificial Intelligence in Call Centers Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).
Market Share Analysis:
The Market Share Analysis offers an insightful look at the current state of vendors in the Artificial Intelligence in Call Centers Market. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.
Key Company Profiles:
The report delves into recent significant developments in the Artificial Intelligence in Call Centers Market, highlighting leading vendors and their innovative profiles. These include 8x8, Inc., Amazon Web Services, Inc., Artificial Solutions International AB, Avaya Inc., Dialpad, Inc., Five9, Inc., Genesys Cloud Services, Inc., Google LLC by Alphabet Inc., Inbenta Holdings Inc., International Business Machines Corporation, Kore.ai, Inc., Microsoft Corporation, NICE Ltd., Oracle Corporation, Plivo Inc., and RingCentral, Inc..
Key Topics Covered:
1. Preface
2. Research Methodology
3. Executive Summary
4. Market Overview
5. Market Insights
6. Artificial Intelligence in Call Centers Market, by Component
7. Artificial Intelligence in Call Centers Market, by Mode of Channel
8. Artificial Intelligence in Call Centers Market, by Deployment Mode
9. Artificial Intelligence in Call Centers Market, by Application
10. Americas Artificial Intelligence in Call Centers Market
11. Asia-Pacific Artificial Intelligence in Call Centers Market
12. Europe, Middle East & Africa Artificial Intelligence in Call Centers Market
13. Competitive Landscape
14. Competitive Portfolio
15. Appendix
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments
The report answers questions such as:
1. What is the market size and forecast of the Artificial Intelligence in Call Centers Market?
2. Which are the products/segments/applications/areas to invest in over the forecast period in the Artificial Intelligence in Call Centers Market?
3. What is the competitive strategic window for opportunities in the Artificial Intelligence in Call Centers Market?
4. What are the technology trends and regulatory frameworks in the Artificial Intelligence in Call Centers Market?
5. What is the market share of the leading vendors in the Artificial Intelligence in Call Centers Market?
6. What modes and strategic moves are considered suitable for entering the Artificial Intelligence in Call Centers Market?
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About 360iResearch
360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
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Quick on our feet, we have our ear to the ground when it comes to market intelligence and volatility. Our market intelligence is diligent, real-time and tailored to your needs, and arms you with all the insight that empowers strategic decision-making.
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