Oerlikon Leybold Vacuum improves on Speed and Services – in the web and on the road

Enhancing Customer Experience with Vacuum from Research to Mass Production

Oerlikon Leybold Vacuum is pleased to announce the launch of the Vacuum Online Shop, the all-new online store for our vacuum technological products and accessories. After running the Vacuum Shop in the US successfully, the Online Store is now open and ready for operation in twelve additional countries in six languages to shop for products and after sales services.

With high-tech products and innovative vacuum solutions, Oerlikon Leybold Vacuum supports its customers in making full use of their potential. Convenient purchasing access and quick delivery enhances their production processes.

Broad Range of Products
Logging into the Online Shop opens the chance to discover an exciting array of products, spare parts and accessories. The Vacuum Shop is built around a friendly, easy to use interface. Oerlikon Leybold Vacuum is dedicated to providing products and services to the customers that will assure a professional experience when shopping with us. More than ever, value is important, and having an easy access to original spare parts, standardized maintenance kits, small items such as flanges, fittings, valves, or measuring instruments will help to save money and time. Therefore, the Online-Shop focusses on all items, which can be sold without any consultancy - but it also offers vacuum pumps, which are easy to install and represent state-of-the-art components. The shop offers state-of-the art options for payment: advanced payment, secure payment with credit cards or by invoice. Furthermore, there is a discount on all order effected through the shop, even with free shipping for orders exceeding a certain amount. This will also be the forum to check for special offers and sales promotions.

For other items requiring specific consultation, the shop still offers the option to place a request for an offer. Then, highly experienced experts will get back to you to clarify your needs and requirements – from standardized systems to fully customized solutions.

After Sales Services on the Road
With this easy online shopping access, Oerlikon Leybold Vacuum is electronically improving on the already excellent personal customer proximity through the widespread sales and service network. In order to execute on the new global service concept, Oerlikon Leybold Vacuum is investing in the enhancement of the field service network with highly experience and trained service staff. These service technicians will now be equipped with new field service vans containing all items needed to perform high quality maintenance or servicing task directly at the customers’ site. This localized service complements the new offer on remote monitoring of vacuum components – in case of any necessary service, field service may be a perfect option to increase the customers’ uptime.

Oerlikon (SIX: OERL) is a leading high-tech industrial group specializing in machine and plant engineering. The Company is a provider of innovative industrial solutions and cutting-edge technologies for manmade fibers manufacturing, drive systems, vacuum, surface solutions and advanced nanotechnology. A Swiss company with a tradition going back over 100 years, Oerlikon is a global player with around 15 500 employees at over 170 locations in 35 countries and pro-forma sales of CHF 3.6 billion in 2013. The Company invested in 2013 CHF 146 million in R&D (pro-forma 2013), with over 1 200 specialists working on future products and services. In most areas, the operative businesses rank either first or second in their respective global markets.

Oerlikon Leybold Vacuum offers a broad range of advanced vacuum solutions for use in manufacturing and analytical processes, as well as for research purposes. The Segment’s core capabilities centre on the development of application- and customer-specific systems for the creation of vacuums and extrac- tion of processing gases. Fields of application are coating technologies, thin films and data storage, analytical instruments and classic industrial processes.

Oerlikon Leybold Vacuum GmbH
Christina Steigler
Marketing & Communications
Bonner Straße 498
D - 50968 Cologne
Tel.: +49 221 - 347 1261
christina.steigler@oerlikon.com
www.oerlikon.com/leyboldvacuum

This release was published on openPR.