Press release
Call Center AI Market Next Big Thing | Major Giants AWS, Conversica, Avaamo
Call Center AI Market
Major Players in This Report Include,
IBM (United States), Google (United States), Microsoft (United States), Oracle (United States), SAP (Germany), AWS (United States), Nuance Communications (United States), Avaya (United States), Haptik (India), Artificial Solutions (Spain), Zendesk (United States), Conversica (United States), Rulai (United States), Inbenta Technologies (United States), Kore.ai (United States), EdgeVerve Systems (Infosys) (India), Pypestream (United States), Avaamo (United States).
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The increasing service sector and e-commerce, technological developments in cloud computing, and a growing emphasis on customer-centric services are the key factors expected to grow the call center AI market utmost for the forecasted period. According to Canam Research, 78% of contact centers in the U.S. report plans to deploy artificial intelligence in their contact center in the next 3 years. Top uses of artificial intelligence include bots, self-service, and AI for quality management.
Market Trend
• High Demand for Deployment of Cloud-based Call Center AI
Market Drivers
• Increasing Data Generation through the Internet of Things
• Growing Customer Engagement through Social Media Platforms
Opportunities
• Integration of Gesture Recognition With AI-Based Chatbots Or Ivas
• Rising Inclination towards Providing Services on Digital Platform
In July 2020, Google announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today., and In April 2019, IBM announced that Regions Bank has selected the company's artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work.
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In this research study, the prime factors that are impelling the growth of the Global Call Center AI market report have been studied thoroughly in a bid to estimate the overall value and the size of this market by the end of the forecast period. The impact of the driving forces, limitations, challenges, and opportunities has been examined extensively. The key trends that manage the interest of the customers have also been interpreted accurately for the benefit of the readers.
The Call Center AI market study is being classified by Industry Vertical (BFSI, Retail & eCommerce, Telecom, Healthcare, Media & Entertainment, Travel & Hospitality, Others (Automotive, Manufacturing, Energy & Utilities)), Component (Compute Platforms, Solutions, Services (Consulting, System Integration and Deployment, Support and Maintenance)), Deployment Model (Cloud, On-premises)
The report concludes with in-depth details on the business operations and financial structure of leading vendors in the Global Call Center AI market report, Overview of Key trends in the past and present are in reports that are reported to be beneficial for companies looking for venture businesses in this market. Information about the various marketing channels and well-known distributors in this market was also provided here. This study serves as a rich guide for established players and new players in this market.
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Extracts from Table of Contents
Call Center AI Market Research Report
Chapter 1 Call Center AI Market Overview
Chapter 2 Global Economic Impact on Industry
Chapter 3 Global Market Competition by Manufacturers
Chapter 4 Global Revenue (Value, Volume*) by Region
Chapter 5 Global Supplies (Production), Consumption, Export, Import by Regions
Chapter 6 Global Revenue (Value, Volume*), Price* Trend by Type
Chapter 7 Global Market Analysis by Application
………………….continued
This report also analyzes the regulatory framework of the Global Markets Call Center AI Market Report to inform stakeholders about the various norms, regulations, this can have an impact. It also collects in-depth information from the detailed primary and secondary research techniques analyzed using the most efficient analysis tools. Based on the statistics gained from this systematic study, market research provides estimates for market participants and readers.
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AMA Research & Media LLP
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New Jersey USA - 08837
Phone: +1(201) 7937323, +1(201) 7937193
sales@advancemarketanalytics.com
About Author:
Advance Market Analytics is Global leaders of Market Research Industry provides the quantified B2B research to Fortune 500 companies on high growth emerging opportunities which will impact more than 80% of worldwide companies' revenues.
Our Analyst is tracking high growth study with detailed statistical and in-depth analysis of market trends & dynamics that provide a complete overview of the industry. We follow an extensive research methodology coupled with critical insights related industry factors and market forces to generate the best value for our clients. We Provides reliable primary and secondary data sources, our analysts and consultants derive informative and usable data suited for our clients business needs. The research study enable clients to meet varied market objectives a from global footprint expansion to supply chain optimization and from competitor profiling to M&As.
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