Press release
Enterprise Feedback Management Market 2022 - 2027
Enterprise Feedback Management Market
The global enterprise feedback management market is expected to be valued at US$ 1,935 Million in 2022, and is projected to reach US$ 10,400 Million by 2032. A CAGR worth 18.3% is expected for the market during the 2022-2032 forecast period.
Many organizations use survey tools to generate reports and insights that are crucial to successful customer relationship management (CRM) strategy. Enterprise Feedback Management systems are used by many small and midsized businesses in order to gather feedback from conversions, evaluate the combined and standardize customer service solutions.
Advanced technology solutions in enterprise feedback management such as real-time speech and text analytics capabilities help organization to take this customer survey tools and technologies to the next level that enables organizations to react to the customer feedback and influence them at crucial points of business.
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Enterprise Feedback Management Market: Market Dynamics
Real-time customer insights on smartphones and other devices and emergence of social media are the driving factors in the enterprise feedback management market. Since customers are insecure about providing private information to different vendors, privacy issues restrains the growth of enterprise feedback management market.
Adoption of multiple channels and innovation, and changing servicing priorities are driving interest and adoption which are expected to create opportunities for enterprise feedback management market, in the coming years.
Global Enterprise Feedback Management Market: Competition Landscape
Few prominent players in Enterprise Feedback Management market include IBM Corporation, Verint Systems Inc., MaritzCX, MirrorWave, Qualtrics, LLC, Ipsos SA, InMoment, Inc., Cvent, Inc., Confirmit, Inc., and Ambivista etc.
Enterprise Feedback Management Market: Regional Outlook
Presently, North America is estimated to hold the largest share in enterprise feedback management market followed by Europe, Asia-Pacific, and MEA regions. North America is expected to contribute to significant growth in the forecast period owing to the adoption of advanced technologies and customer survey tools in enterprise feedback management. Latin America and MEA are projected to contribute significantly over the forecast period.
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Regional analysis includes
North America (U.S., Canada)
Latin America (Mexico. Brazil)
Western Europe (Germany, Italy, France, U.K, Spain)
Eastern Europe (Poland, Russia)
Asia Pacific (China, India, ASEAN, Australia & New Zealand)
Japan
Middle East and Africa (GCC Countries, S. Africa, Northern Africa)
Global Enterprise Feedback Management Market: Market Segmentation
Enterprise Feedback Management market can be segmented by enterprise type, touch point, verticals, and region.
Segmentation by enterprise type in Enterprise Feedback Management market:
Small Enterprises
Medium Enterprises
Large Enterprises
Segmentation by touch point in Enterprise Feedback Management market:
Company Website
Branch/Store
Web
Call Center
Social Media
Segmentation by verticals in Enterprise Feedback Management market:
Energy & Utilities
BFSI
Healthcare
Automotive
Transportation
Consumer goods & Retail
Media & Entertainment
Hospitality
Manufacturing
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