Global Complaint Management Software Market Growth Overview, Size, Future Trends, Share, Opportunities and Forecast to 2030

According to a new market research report published by Inkwood Research, the Global Complaint Management Software Market is estimated to record a CAGR of 10.46% during the forecasting years of 2020-2028.
''Browse 45 Market Data Tables and 46 Figures spread over 142 Pages, along with an in-depth TOC on the Global Complaint Management Software Market Forecast 2020-2028.''

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The customer complaint management software is utilized for customer issues, and aids the support teams in consolidating customer complaints, feedback, and concerns, thereby sorting them and gaining insights for timely resolution. The complaint management software can consistently generate valuable data about the risk factors or problem areas within products or services. Such information can be utilized to determine the root causes of customer grievances.

Surge in Automated Workflow and Complaint Management Operations Fuels Market Growth
The rising adoption of cloud-based technologies, due to the need for cost reduction, boosts the cloud-based complaint management solutions implementation. The increasing demand for enhanced response and closure times related to handling customer complaints further boosts the need for complaint management software. The flow of complaints in the government, telecom, and BFSI sectors result in a need for the implementation of a systematic system for the automation of complaint handling. The system should also be able to offer the most appropriate solution by guiding them to the associated agent, along with complaint tracking. Several major vendors have already adopted the technologically advanced complaint management system for auto-suggesting the most suitable and correct solution for resolving complaints of the customers through the analysis of the database of previous related complaints, thereby fueling the overall market growth.
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Healthcare Segment Estimated to Record Highest Growth
The patient complaint and incident management in the healthcare sector involve fielding concerns form the kin of the patients, which ranges from housekeeping to error in medication. The internal staff is required to report faults and errors with the medical equipment. Also, the incidents related to safety or dangerous conditions result in additional concerns in the healthcare scenario. The growing demand for IT solutions among clinicians and healthcare professionals boosts the demand for complaint management software in the healthcare sector. This is because the solution aids them in enhancing quality patient care at an affordable cost. At the same time, the surging need to improve operational efficiency in the healthcare industry has strengthened the demand for healthcare complaint management software solutions. The substantial need for the integration of patient information and health data across varied applications and systems is further projected to result in increased demands for healthcare complaint management software during the forecast period.

North America - Leader in the Global Scenario
The North America region garnered the largest revenue share in 2019, and is slated to withhold the position until the end of the forecasted period. Many businesses in North America are adopting complaint management software so as to remain competitive in the market. The cloud complaint management software has witnessed considerable growth in the market region, and is also set to dominate the region. The consistent technological advancements, the presence of a large number of complaint management software vendors, and the access to proficient technical expertise, are the factors estimated to contribute to the market growth of the region.
AssurX Inc, Oracle Corporation, Equiniti, Salesforce.com Inc, Freshworks Inc, are the companies operating the market. The market constitutes of many global and regional players. The market is characterized by rising levels of product penetration, high/moderate product differentiation, and high levels of competition.

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