The new type of outsourcing network in Germany has potential

The new type of outsourcing network has potential

Outsourcingworld is a competent partner of a newer kind. In Germany only, more than 30 locations have combined to a network for call center outsourcing projects. Moreover, 18 locations in Europe have also joined the network. Outsourcingworld thus acts upon customer demands and 20 years of experience in implementing outsourcing projects. „At the beginning of an outsourcing project a lot can go awry, already during the choice of partners.“ This according to CEO Wolf von Zepelin. „ Every partner assumes that he or she has the suitable staff and process (for the project). This is difficult to verify.“

In reality, the wheat is separated from the chaff in the course of the project. But then it has often gone so far that it requires a lot of effort to take a different direction. Like every lock needs a fitting key, suitable staff must meet the principle´s requirements. Only then a smooth operation can be ensured.

Every company has core competencies and a core business. Nevertheless, the market demands quick action, or the clients require services, which can only be covered by high efforts from the company itself. „Then action is required,” according to Wolf von Zepelin, who also goes on to state: „Since there is no time left for arduously establishing ones own team. It is very difficult to find capacities, which also deliver what they promise within a short timeframe.“

Outsourcingworld´s secret of success can be found in the several call center locations. These locations have been assessed by their principals, and have been found to be excellent. Throughout many years, they have also proved to be capable of implementing projects successfully. There are usually different locations to choose from for each topic. That way, you can find suitable employees within Outsourcingworld´s network, who meet special requirements set by the principal. Employees who are difficult to get a hold of and who speak languages such as Swedish, Schwyzer-German (spoken in Switzerland), Norwegian or Danish, are also in Outsourcingworld´s network. Moreover, know-how is available from i.e. the mechanical engineering, health and pharmaceutical industry. But also the typical business for managing purchasing orders in the mail-order trade can be implemented for a fair and inexpensive price within Outsourcingworld´s network. Currently 150 different projects from every kind of industry are being executed at several locations.

Is Outsourcingworld a new type of outsourcing?

„No, we are not a new type of outsourcing,“ says Wolf von Zepelin while laughing. „We are however a new type when it comes to searching for outsourcing partners and implementing outsourcing projects. We are a mixture between consultancy, in which we have several years of practical experience, and a network that avoids mistakes caused by standard tendering-platforms.
Tendering-platforms offer low prices, but price is just one of many facets of outsourcing. A low price can quickly turn into a waste of money when the project deems to be unsuccessful. There are thus several factors to take into account in order for an outsourcing project to be rewarding.
Outsourcingworld can offer an above average quality thanks to the network of call centers with experienced team managers at different locations. This network makes Outsourcingworld flexible and strong whenever dealing with larger projects. Companies from areas such as online marketing, mobile marketing and direct marketing also belong to Outsourcingworld’s network. These companies also guarantee that all angles can be covered.

Outsourcingworld as a qualified partner

The precise knowledge of strengths and weaknesses of the individual locations, as well as the free of charge consultation and support during the search for suitable teams for the principle, are other advantages.
Wolf von Zepelin, CEO from Outsourcingworld explains: „ We are independent and are not restricted to working with clients at a certain location. We are flexible and act upon individual requests. We excel in offering successful customer services or qualified support on the phone. After more than 20 years of practical experience during outsourcing-projects, we are aware of both risks and optimizing-potentials. We gladly offer our principal this know-how.“

About Outsourcingworld GmbH

Outsourcingworld GmbH is a network association consisting of call centers, online marketing, direct marketing and address services. Outsourcingworld offers its clients individual outsourcing solutions for all industries and target groups.
The current 30 locations in Germany and 18 locations in Europe make Outsourcingworld a new type of qualified partner.
In year 2012, the network was already from the onset ranked place 18 on the list of German call centers (see Call Center Ranking 2012, trade journal Call Center Profi)
CEO Wolf von Zepelin states, „We offer a large choice of highly qualified and professional service providers, as well as individual consultancy from the location manager simultaneously“. Wolf von Zepelin has already worked for more than 20 years with national and international call center projects.
The network association allows Outsourcingworld to strengthen the activities of the clients like an individually fitted armor.
In 2013, the network in Europe gained 30% more members.
Outsourcingworld deals with the production and customization of a suitable mixture of call centers, which protect and support the clients. A suitable call center is found during an individual consultation, which is even free of charge for the principal.

Contact
Wolf von Zepelin
Outsourcingworld GmbH
Flughafenstr. 52 a
22335 Hamburg
Telephone: +49 40 53299189
Telefax: +49 40 53299100
E-mail: zepelin@outsourcingworld.de
www.outsourcingworld.de

This release was published on openPR.