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Contact Center Software Market Size, Share and Trends 2022-27
Contact Center Software Market
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A significant growth of the global telecommunications industry, along with the escalating need for business process automation solutions, is currently driving the global market for contact center software. Moreover, the rising product adoption across multiple sectors, including healthcare, information technology (IT), retail, banking, financial services and insurance (BFSI), media, education, etc., is also providing a thrust to the market growth. Furthermore, various technological advancements, including the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML), etc., with contact center software, are catering to the dynamic consumer requirements. Numerous other factors, like the growing utilization of call center services by large- and medium-sized organizations and extensive R&D activities are further anticipated to stimulate the market growth during the forecast period. Looking forward, IMARC Group expects the contact center software market to reach US$ 70.9 Billion by 2027, exhibiting a growth rate (CAGR) of 19.25% during 2022-2027.
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As the novel coronavirus (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the industry behaviors of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.
Competitive Landscape with Key Players:
Aspect Software
Avaya Inc.
Cisco Systems Inc.
Enghouse Interactive Inc.
Five9 Inc.
Genesys
International Business Machines Corporation
NEC Corporation
Oracle Corporation
SAP SE
Unify Inc. (Atos SE).
Market Segmentation:
Breakup by Component:
Solution
Automatic Call Distribution (ACD)
Call Recording
Computer Telephony Integration (CTI)
Customer Collaboration
Dialer
Interactive Voice Responses (IVR)
Others
Service
Integration and Deployment
Support and Maintenance
Training and Consulting
Managed Services
Breakup by Deployment Mode:
On-premises
Cloud-based
Breakup by Enterprise Size:
Large Enterprise
Small and Medium Enterprise
Breakup by End Use:
BFSI
Consumer Goods and Retail
Government
Healthcare
IT and Telecom
Travel and Hospitality
Others
Breakup by Region:
North America (United States, Canada)
Europe (Germany, France, United Kingdom, Italy, Spain, Others)
Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
Latin America (Brazil, Mexico, Others)
Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Others)
Ask Analyst for Customization and Explore full report with TOC & List of Figures: https://www.imarcgroup.com/contact-center-software-market
Key highlights of the report:
Market Performance (2016-2021)
Market Outlook (2022-2027)
Market Trends
Market Drivers and Success Factors
Impact of COVID-19
Value Chain Analysis
Comprehensive mapping of the competitive landscape
If you need specific information that is not currently within the scope of the report, we will provide it to you as a part of the customization.
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IMARC Group
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About Us:
IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.
IMARC's information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company's expertise.
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