SocialPilot Integrates Instagram Inbox
About the latest integration Jimit Bagadiya, (Co-founder & CEO, SocialPilot) commented, "Instagram has become an important platform for customer service, support, and experience. It is, therefore, vital for brand owners and managers to keep track of queries, questions, and comments on Instagram and ensure appropriate responses are given at once. A fast response rate can make or break the customer experience."
The new feature allows you to filter your Instagram Inbox by Direct Messages and Comments. The user can reply to comments on the Instagram posts with emojis and text and also view comment threads.
For comments that require a private response, the user also has the option to send a Direct Message. The user can respond to incoming messages with emojis, single images, and text. When a conversation is closed, the user can mark it as done in order to declutter their inbox.
The Instagram Inbox feature will help businesses and brands interact with their customers, respond to queries, and keep an open channel of communication in real-time directly from SocialPilot. The feature makes it easy for social media managers to access the inboxes of multiple Instagram accounts from a single place.
Started in 2014 as a social media management tool, SocialPilot today is a trusted social media marketing tool to more than 8000+ businesses across the globe. With a commitment towards innovation, tech, and customer satisfaction, SocialPilot strives to create the best MarTech product to help brands and agencies excel in their marketing efforts.
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