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Deutsche Telekom adopts WebToGo’s Self-Diagnostics solution

02-27-2013 04:37 PM CET | IT, New Media & Software

Press release from: WebToGo GmbH

WebToGo, Deutsche Telekom, Diagnostics, IT, Software

WebToGo, Deutsche Telekom, Diagnostics, IT, Software

WebToGo’s Self-Diagnostics Solution addresses the single most compelling issue brought about by the mass-market adoption of smartphones and tablets: The high support costs endured by Mobile Network Operators.

Munich, 27.02.2013 – WebToGo GmbH announced today that Deutsche Telekom launched a Self-Diagnostics Solution to improve the efficiency of their customer experience management developed by WebToGo. This is the first application in the market launched by a mobile network operator reducing support costs at all customer-touch-points.
Deutsche Telekom’s “Smartphone Hilfe” application for Android Smartphones is available on the Google Play Store.

The application designed by WebToGo GmbH fosters self-help, by explaining possible causes and guiding users through troubleshooting in an appealing way. “The application will change the rules of complaint management and engage the customer in self-help” said Manfred Eschenbacher, Head of After Sales Service, at Telekom Deutschland and encourages the Telekom customer experience strategy.

WebToGo provides value and cost-saving applications across all market-relevant mobile platforms to support the customer lifecycle of telecom providers.

“Smart devices are complex. When users are faced with an issue all they expect is to be back online as quickly as possible. Working in close collaboration with Deutsche Telekom has been essential in designing a solution centred on their customers’ experience” said Dr. Peter Duesing, CEO of WebToGo.

For further information please visit our website

About Deutsche Telekom

Deutsche Telekom is one of the world’s leading integrated telecommunications companies with more than 131 million mobile customers, 33 million fixed-network lines and over 17 million broadband lines (as of September 30, 2012). The Group provides products and services for the fixed network, mobile communications, the Internet and IPTV for consumers, and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in around 50 countries and has over 230,000 employees worldwide. The Group generated revenues of EUR 58.7 billion in the 2011 financial year – more than half of it outside Germany (as of December
31, 2011).

About WebToGo GmbH

WebToGo is an international independent software vendor headquartered in Munich, Germany. Customers are global network operators and device manufacturers. WebToGo has a 10 year track record delivering cross-platform, tailored software solutions which add value throughout the mobile data value chain: Smart Traffic Management for easy and efficient 3G/WiFi handling; Cross & Up selling to generate additional revenue; Messaging & Advertising to communicate with the customer and Diagnostics to dramatically decrease the load on first line support.

WebToGo is a privately funded company managed by Dr. Peter Duesing.

You can contact WebToGo at the following address:

Wolfram Krehl
WebToGo GmbH
Rosenheimer Str. 139,
D-81671 München
Marketing & PR
Phone: +49 (0)89-7465-4740
Fax: +49 (0)89-7465-4749

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