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Things to consider while setting up a global eCommerce

01-05-2022 11:11 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: YourRetailCoach

With the advent of the Internet, today's businesses are no longer limited to selling within their borders but can trade within their domestic country, residence, or internationally with other countries. To capture a large share of the exponentially growing retail market, most businesses are now looking to expand their market internationally. In such a highly developed market, more sophisticated, cutting-edge, multi-channel experiences are the norm. To sustain in this highly challenging and competitive landscape, retailers must deeply delve into customer expectations and needs and deliver more advanced and innovative multi-channel capabilities than they may be doing at home today. From luxuries to everyday basics, more and more consumers are buying online and from abroad, which has necessitated the need for seamless, reliable systems to support cross-border payments. A lot of shoppers shifted to shopping online and are here to stay – making eCommerce ( ) most likely to be the dominant type of purchase for many products.

What is Global eCommerce or international eCommerce?

Global eCommerce refers to the business of selling products over the internet and via marketing to customers who live in other countries away from the business's country of origin. Today there is a practical limitation to where your country can expand beyond its borders, provided there is a market for your goods. However, this does not happen overnight; expansion strategies require a lot of homework, time, effort, and resources. On the other hand, international eCommerce offers many benefits apart from increased visibility and an expanded customer base.

Benefits of Global eCommerce

Just like any other business, global e-commerce comes with its own set of challenges – like finding the niche in the target market, gaining trust and attention in the target market, and increasing sales and long-term growth. A smart eCommerce platform ( ) should be incorporated thoughtfully and strategically to make sure that it unifies all data and touchpoints to enable smarter and more effective management and decision-making. Let's look at some of the benefits of expanding to international markets for both the business and the customers –

For the Business

· Increased brand visibility
· Expanded customer base
· Testing the grounds of the business in a foreign market

For the customers:

· More product variety – from different parts of the world and those that might not be developed internally within a country
· Increased contact between customers and businesses.

The Global eCommerce markets

Ecommerce has been the fastest growing business segment in the last decade, further accelerated by the pandemic crisis. The global eCommerce market is estimated to be valued at $4.89 trillion in 2021. The largest eCommerce markets globally, China and the US are stated to factor in 55% of the total growth in eCommerce opportunities. Transacting more than half of its retail sales online, China continues to lead the global eCommerce market ( ). This tremendous growth has led many companies to make bigger investments in digital, adding direct-to-consumer operations and partnering with delivery services. Many of the businesses turned to social media platforms like Facebook, Instagram, and WhatsApp to sell their products directly to consumers. Forever changing the retail landscape, new business models have gained steam and ecosystems emerged with an intent to engage and reach out to a digitally connected consumer base. This diversification points to marketplaces, direct-to-consumer brands, social commerce, live selling, and voice commerce.

How to establish a global eCommerce business
Few things that you need to consider while building your global eCommerce business:

Understand your Target Market

The prospect of being able to sell anywhere and everywhere is quite enticing, however, you must be knowledgeable about the country's underlying demographics, lifestyle, and technology differences. Detailed customer profiling would help you segment customers based on their likes, preferences, cultural traits, shopping habits, and so on. You would need to prioritize your research based on the demand for your products or niche specialty.

Know your Competition

The competitive analysis gives you powerful insights while building on any new business strategy or expansion. The first logical step is to locate who your competitor is. It is not necessarily the company operating in your geographic location or selling a similar product or service. You could use a certain keyword in search engines to be found who is ranking well against you.

Invest in the right talent and operational model

You need to determine if your current operational strategy is adequate to support the complexities of an international expansion. If the underlying operating model is not up to the task, that could be a deal-breaker. It is important to manage customer expectations in your target markets, as when orders start coming in, the processing and delivery of shipment begin to have a long-term impact on the success of the business. Additionally, the right talent for eCommerce and advanced multi-channel design with a balanced blend of local versus headquartered personnel is crucial.

Design the right IT platform and capabilities

Online shopping platforms should be capable of handling global requirements like alternate payments, currency conversions, site translation, and alternate merchandising content. You will need to invest in a scalable eCommerce platform that contains localization features and fits your unique business needs. Enabling data integration capabilities to your operations, marketing, and sales activities is a must-do.

Create a scalable and omnichannel engagement strategy

Having a multi-channel presence gives you a broader reach to the potential audience base, and hence increases your sales revenue. A well-thought-out omnichannel engagement strategy would help deliver effective inbound and outbound interactions with your customer. This will allow you to track and personalize engagements, thus building brand loyalty.

Your Retail Coach (YRC) is a retail consulting and eCommerce outsourcing company ( ) offering a wide range of services in retail offline, retail eCommerce, and retail omnichannel catering to a multitude of industries. YRC Ecommerce Management Consultants ( ) ensure minimalistic manual intervention in the eCommerce system and help build human-centric solutions that navigate the digital shopping landscape. With the enormous experience that YRC has accumulated over the years by working with international eCommerce brands, YRC has evolved as the single-point contact for getting the entire brand up & running for many high-impact strategic projects. YRC's digital management and consulting capabilities aligned to various global industries can be leveraged to their optimum to build a robust, sustainable & profitable eCommerce brand. Surpassing the disruption through their end-to-end services, YRC challenges the current industry obstacles and finds key solutions for their clients in the market, consolidating their future success.

Get advise for Retail Business Consulting :

Pune, India–411016
Phone: +91-9860-426-700
Empowering Retail & E-commerce businesses worldwide.

YRC is a Management Consulting Company, especially for the B-C Sector.
Our expertise lies into designing of Standard Operating Procedures (SOPs), Franchise Development, Strategy & Operations services, Process Audits & Training.
We help companies to organise their operations and expand through best management practices.

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