First Proactive, Multi-Vendor IT Support Service Available On A Global Scale
Rob Lopez, Dimension Data’s Group Managing Director for Services said, “Our clients are looking for three outcomes from their IT support contracts. These include cost reduction, service levels gains and access to better information. Simply put, they’re demanding more value at less cost, and they will switch providers quickly if they see an opportunity to obtain this. With proactive Uptime services, we’re delivering on what our clients want.”
Adds Lopez: “Uptime already offered a number of compelling benefits for clients, like our ability to offer in-country technology expertise across multiple vendor technologies; a wide range of service levels with guaranteed delivery timeframes and 24x7 access to service centres in every region we operate in.
“The new release of Uptime includes a series of proactive new tools and automation, underpinned by a new IT service management platform and even broader multi-technology/multi-vendor capabilities. These investments mean that our clients get the cost reduction and operational efficiencies they’re asking for.”
The new Uptime enhancements deliver the following benefits to Dimension Data clients:
• Uptime monitoring gives Dimension Data engineers instantaneous access to clients’ service- affecting incidents and can begin to work on, and achieve, resolution faster.
• Asset tracking capabilities ensure Dimension Data clients maintain an accurate installed asset database so they are assured of the right support coverage.
• Standardised API for service desk integration integrates the IT service management systems of Dimension Data with those of its clients so that both entities can communicate more quickly and accurately with each other, which in turn, leads to faster diagnoses and resolve times.
• The mobile service centre application lets Dimension Data clients keep tabs on incidents from their smartphone or tablet.
• The IT Support Assessment ensures Dimension Data clients’ IT support contracts provide the right level of coverage on devices.
OAK Consulting FZ LLC
About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com
Crowne Plaza Commercial Tower,
8th Floor, Office 804,
Sheikh Zayed Road, Dubai
(T) +971 4 331 9300
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release First Proactive, Multi-Vendor IT Support Service Available On A Global Scale here
News-ID: 249310 • Views: 1110
More Releases from Dimension Data
Artificial Intelligence and Analytics Accelerate the Pace of Digital Workplace T …
Dubai, UAE – 07 August 2017 – New research which examined how organisations are evolving from a traditional office environment to a digital workplace reveals that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy. This is according to 40% of 800 organisations in 15 countries on five continents that were interviewed for Dimension Data’s Digital Workplace Report: Transforming Your Business which
Deloitte Consulting LLP Selects Dimension Data Cloud To Deliver Business Transfo …
Dubai, UAE – May 23 2015 – Dimension Data, the USD 6.7 billion global ICT solutions and services provider, today announced that Deloitte Consulting LLP has chosen Dimension Data as the cloud service provider to deliver Enterprise Application and Analytic workloads for business transformation and the Dimension Data Managed Cloud Platform™ (MCP), as the infrastructure-as-a-service. As a result, Deloitte will be able to offer clients solutions such as Managed Analytics and
Dimension Data Launches New Assessment That Helps Organisations Assess Their Sec …
Dubai, UAE – 16 April 2015 – Dimension Data, the USD 6.7 billion global ICT solutions and services provider, today announced a new assessment offering that helps organisations assess the maturity of their security architecture, the underlying security safeguards that protect their human assets from cyber attacks, and their processes and technologies. Matthew Gyde, Dimension Data’s Group Executive – Security, says cyber threats are still flourishing, and traditional approaches to information
Organisations Warned To Invest In Digital Customer Engagement In The Next Two Ye …
Dubai, UAE – March 4, 2015 - Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video - into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and is forcing organisations to adapt their customer service
More Releases for Group
Global LF Refined Steel market 2017 - HBIS Group, NSSMC Group, POSCO, Shagang Gr …
Apex Market Reports, recently published a detailed market research study focused on the "LF Refined Steel Market" across the global, regional and country level. The report provides 360° analysis of "LF Refined Steel Market" from view of manufacturers, regions, product types and end industries. The research report analyses and provides the historical data along with current performance of the global LF Refined Steel industry, and estimates the future trend of
Skye Dental Group
The Skye Dental Group has some of Glasgow’s most established, hygienic and professional practices under its umbrella. This includes The Glasgow Dentist, based in the Rutherglen area of Glasgow. The practice offers a range of private dental treatments such as teeth straightening systems, Damon Braces, Invisalign and Six Month Smiles, as well as dental implants for missing teeth and general dentistry and hygienist services. Damon Braces Damon Braces are a fixed brace teeth
Carpet Tile Market 2017 - Interface, Mohawk Group, Dixie Group, Milliken Group, …
The Global Carpet Tile Market 2017 Industry Research Report focused on global and regional market, major manufacturers, as well as the current state of the Carpet Tile industry. First, "Global Carpet Tile Industry 2017" report analyzed the basic scope of this industry like definition, specification, classification, application, industry policy, news analysis and Carpet Tile industry chain structure. Major Companies Covered in this report:- Interface Mohawk Group Dixie Group Milliken Group Bentley Mills Shaw Contract Group Request For Report
Sharp World Group
In order to develop production, it is necessary to continuously improve performance and introduce modern methods of work. As new technologies appear, enterprises strive to modify equipment they use in order to improve quality of products they propose. Such changes directly affect formation of consumer’s goods loyalty that, in its turn, ensures a stable profit and revenue for the company. Sharp World Group is one of the leading companies that manufactures
Sharp World Group
Pour développer la fabrication il faut perfectionner son fonctionnement et intégrer de nouvelles méthodes modernes. A mesure que de nouvelles technologies apparaissent les entreprises сherchent à modifier l’équipement pour améliorer la qualité du produit. De tels changements influencent la fidélisation des clients ce qui assure les bénéfices et le profit de l’entreprise. Sharp World Group est une des sociétés leaders de production des systèmes de refroidissement et de congélation. Avec son
Dr. Batra's Group Profile
Dr. Batra's – the name that represents excellence and commitment to the health services sector – the pioneering force that aims at building values for patients, employees, partners and for the society, at large. The fundamental business strategy of Dr. Batra’s is to innovate, to excel at whatever is created and to build a brand that constantly strives for something still better! Transparency in business and abiding by their fundamental principles