Worldwide Premium Messaging Market to 2023 - Featuring Verizon, Mblox and Tata Communications Ltd Among Others

The major factors driving the growth of the premium messaging market are the focus on enhancing customer interaction, increase in the mobile subscriber base, and surging adoption of A2P.

The global market was valued at $54,579 million in 2016, and is projected to reach at $78,349 million by 2023, growing at a CAGR of 5.4% from 2017 to 2023, owing to increase in expenditures on cloud application programming interface (API) messaging platform by enterprises across globally.

Premium messaging services are widely adopted by various end-user verticals, such as healthcare, retail, transport, financial institutes, and hospitality to interact with customers. Further, enterprises are using premium messaging as a grid lock solution to native mobile application to enhance customer interaction. Moreover, organizations are using cloud APIs with embedded contextual communications especially for field service and customer relationship management (CRM) software.

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Premium messaging is a process of sending mobile messages, such as short message service (SMS) and multimedia messaging service (MMS) from an application to a mobile user. It includes application to person messaging (A2P) typically used for alerts, notifications, and marketing messages; and person to application messaging (P2A) commonly used for various SMS lottery campaigns, TV voting campaigns, subscriptions, competitions, and others.

Rise in mobile subscriber base, focus on enhancing customer interaction, and surge in adoption of A2P (two-factor authentication) drive the market, providing lucrative growth opportunities for prominent players operating in the premium messaging market. However, massive rise in messages being sent through illegitimate routes and increase in mobile messaging spam are anticipated to hamper the premium messaging market growth during the forecast period.

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The global premium messaging market is characterized by the presence of international market players. These companies tend to expand their market presence by adopting strategies, such as strategic alliance and acquisitions. Some of the key players operating in the premium messaging industry include Verizon, Mblox, Twilio, Inc., AT&T, Beepsend, CLX Communications, Dialogue Communications Ltd., Infobip Ltd., Mahindra Comviva, and Tata Communications Ltd.

The cloud application programming interface (API) messaging platform segment is projected to grow at the CAGR of around 72% during the forecast period. This platform is the latest enterprise messaging solutions, which enable end users to integrate SMS into existing code, and allow mobile or web application to trigger automated messages for one-time password deliveries, notifications, and delivery confirmation. Traditional & managed messaging services segment dominated the market in 2016, but is anticipated to witness significant decrease in its market share, owing to end users shift toward cloud-based messaging platforms.

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The banking and financial institutions segment dominated the market in 2016, followed by retail sector. Further, these segments collectively accounted for around 52% share of the overall market revenue in 2016, owing to increase in need for two-factor authentication messaging services and rise in popularity of premium messaging services for sales, marketing, and promotions. Moreover, the market in healthcare sector is anticipated to grow at the second highest CAGR of around 5.7%.

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