Round Robin Distributor now makes it possible to automate contact assignment for Salesforce users

RRD release a real-time contact assignment module enabling majorly universities to leverage the smart and automated routing of the student success team members to prospective students, current students, and alumni

Mirketa Inc., a leading cloud solution partner and consultancy firm announced that its Round Robin Distributor, an automated ownership orchestration product for Salesforce is continuously growing traction amongst large universities in the US. This is instantiated with its recent collaboration with an Orlando based major university.

Round Robin Distributor’s new release this week saw a major feature release incorporating the compelling automated contact assignment capability as incorporation to the flagship bundle of features. Contact Assignment equips the users with custom contact teams with the capability to define the business logic well within the team. Users can thereby be added to the team having custom work schedules and capacity inculcating the load balancing potential amalgamating with the powerful round-robin algorithm.

“The requirement first came in from Salesforce education architects struggling to identify products with native contact assignment feature looking to assign program managers and advisors to student contact records for an education client with a customizable set of rules governing the process”, says Kabilan Giridharan, CTO at Mirketa Inc.

Universities looking to automate traditional systems and using siloed systems for managing new admissions, current students, and alumni returning for pursuing courses from the university can leverage the tool’s capability of:
1. Managing Relationship-based Assignment: Mapping advisors to a returning student based on the association from the past data. The configuration allows you to define fields based on which relationship-based assignment will take place
2. Team criteria-based Routing: Define various contact teams for varied stakeholders like counselors, advisors, program managers looking to assign them to a student based on the program enrolled for, campus opted, sports interests, and much more
3. Temporary Default user mapping: Once a team reaches the threshold for assignment in a defined period, the additional items incoming are temporarily routed to a default user from where the distribution takes place in sets of specific intervals

“During this global pandemic, where businesses and universities are shifting their processes online, RRD in partnership with Mirketa is continuously focusing to increase the business throughput by automating the traditional process of manually assigning each student a suitable team of campus staff to make the student journey more enriching. We are excited to be a part of the connected campus journey hoping to engage with more universities in the coming times”, says Mirketa’s CEO, Rajeev Kumar.

Additional Resources:
• Learn more about Round Robin Distributor: https://roundrobindistributor.com/
• Try Round Robin Distributor for 30 days free: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpgwTEAR
• Video demo of RRD by Rajeev Kumar: https://roundrobindistributor.com/rrdquickstart/

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About Mirketa:
Mirketa is a California based business and IT consulting firm founded in 2003. They are headquartered in San Ramon, CA, and the Global Delivery Centre based out of Noida, India.
Over the last seventeen years, Mirketa has managed over five hundred solution engagements where the company has helped clients transform their businesses through better analytics, organizational process changes, and cloud CRM solutions. Mirketa’s customer base is companies of all sizes and types, including Start-Ups, Fortune 100, and government agencies adding up to over 100+ satisfied clients.
Mirketa provides business and technology solutions using big data and cloud technologies, including Salesforce.com, AWS, Microsoft Dynamics, Marketo, and other platforms. Their business solutions include business modelling/business architecture and business analytics services for sales, marketing, human resources, and customer service areas.

This release was published on openPR.