Frendoc go live with TeleGuide 111

13 February 2012 – Clinical Solutions and Frendoc today announce the first optimised go live of its IntefleCS 111 CRM software and TeleGuide 111 content.

Clinical Solutions and Frendoc are jointly piloting and evaluating a 111 type triage service using non-clinical call handlers, and will be live testing the IntefleCS 111 CRM software and TeleGuide 111 content solution within the existing Frendoc urgent care services, delivered both ‘In Hours’ and ‘Out of Hours’ respectively.

Dr Mark Norman, Frendoc Chairman, states: “Working with Clinical Solutions makes sense, based on the safety record and efficiency of TeleGuide 111 content within the IntefleCS 111 CRM. Calls are expected to be 30% shorter than those reported in existing 111 pilots, while we are anticipating less than 4% of calls to require an Ambulance dispatch, with well in excess of the reported 11% from the existing 111 pilots of triaged calls going to health information or home care.

“The pilot will enable us to test not only the 111 solution, but also the ability to incorporate some other elements of non 111 work we are piloting on behalf of NHS South Gloucestershire. This is being done in conjunction with the local South Gloucestershire Clinical Commissioning Consortium for GP practices, through our existing ‘Common Approach Urgent Care 24/7’ test and learn pilot.

“We will be working closely with our 3 local CCGs (Clinical Commissioning Groups) to inform them, ahead of full procurement, what a 111 service delivers. Generating robust comparative performance measures are key to safe commissioning, and this pilot may also help to mitigate unintended local service issues.”

IntefleCS 111 is used by non-clinical call handlers to triage patients over the telephone, using fully integrated TeleGuide 111 content to direct the patients to the most appropriate care provider.

Dr Jean Challiner, Chief Medical Officer Clinical Solutions , states: “The Department of Health has fast tracked TeleGuide 111 to a live content pilot, acknowledging its safety after rigorous scenario testing and scrutiny of Clinical Solutions’ Clinical Governance arrangements. We have worked closely with Professor Matthew Cooke, National Clinical Director Urgent and Emergency Care, to define the pilot. Clinical Solutions and Frendoc will provide close clinical scrutiny of the live calls, and all data will be shared with the Department of Health on a daily basis. We anticipate that this phase of the approval process should be brought to a close within a short time frame with the potential for longer assessment if required.”

Dr Mark Norman adds: “Beyond the technology, staff training, clinical governance and reporting are also very important for us. The comprehensive training Clinical Solutions delivered on-site has enabled us to be ready ahead of schedule and fully prepared to meet the demand. The pragmatic and mature clinical governance processes around TeleGuide 111 is exactly what we need.”

Dr Jean Challiner, Chief Medical Officer Clinical Solutions concludes: TeleGuide 111 will have its NHS “Blue Badge” in time for the accelerated roll-out of NHS 111. We are very happy to go live with Frendoc and to offer breakthrough speed of assessment, cost effectiveness of non-clinical operators, and also deliver the quality of sorting that previously could only be reached by clinical triage.”

About Clinical Solutions
Clinical Solutions is a trusted provider of scalable, multi-channel, decision support and expert knowledge solutions, allowing frontline stakeholders to reach out to patients and provide them with a safe but active role in their own care, and a seamless journey through the healthcare system. This means lower costs, lower risks and a higher degree of patient satisfaction.

Clinical Solutions offers a unique combination of capabilities that include all the elements of an integrated solution encompassing clinical content, software applications, hosted N3 data centre, managed IT infrastructure and 24/7 support. Clinical Solutions’ breakthrough solution for NHS 111, IntefleCS 111 combines all these capabilities offering a robust and proven platform to enable you to deliver enhanced NHS 111 services. Clinical Solutions has offices in UK, USA and Australia. Customers include; NHS Direct in England and Wales; NHS 24 in Scotland; and walk-in centres across England, as well as customers in North America, Brazil, Portugal, Norway, India, Australia, and New Zealand. Its solutions are used to serve over 100 million people across the world. TeleGuide, the clinical algorithms and scripts that power the solutions have been proven in over 60 million clinical transactions.

For further information, read our recent press, or contact Phil Moore on 01256 337300 or visit Clinical Solutions website: www.clinicalsolutions.com.

About Frendoc
Frendoc Limited is a ‘not for profit’ GP led social enterprise organisation founded in 1996 providing urgent care 24/7 services to NHS South Gloucestershire and has been the provider of Out of Hours GP led services to NHS South Gloucestershire and NHS Bristol, respectively, dating back to 2004,
For further information contact Joanne Rowse on 0117 9568820 or visit Frendoc’s website: www.frendoc.com.

Clinical Solutions International Limited
Scott House
Alencon Link
Basingstoke,
Hampshire
RG21 7PP
UK

This release was published on openPR.