openPR Logo
Press release

What's Driving the Outsourced Customer Care Services Market Growth? Accenture, Aegis Worldwide, Alorica, Amdocs, Convergys, Expert Global Solutions, Infosys, SPi Global, SYKES, Teleperformance, Transcom

What's Driving the Outsourced Customer Care Services Market

Outsourced customer care services market is moderately fragmented and involves the presence of numerous SMBs. In order to sustain their business position, companies have been focusing on enhancing their service portfolio. In addition, the tried-and-tested strategy of acquisitions is also a rage in outsourced customer care services industry, which players have been adopting, in order to gain global prominence. For instance, Infosys and Microsoft Corporation had partnered in 2015 to provide the Finacle solutions suite on the Microsoft Azure, the enterprise-grade, cloud computing platform.

Many companies have been exploiting the numerous opportunities offered by outsourced customer care services market to extend their profit margins and meet client requirements. These services help businesses better manage their consumer base and cater to their requirements in a rather efficient manner. Companies of late, have been adopting cloud technology and big data analytics, which will spur outsourced customer care services industry. In addition, the rising technological advancements and varying customer requirements will propel the business trends.

Get sample copy of this research report @

Customer interaction accounted for notable revenue contribution in outsourced customer care services market and is anticipated to exhibit considerable annual growth rate over the years ahead. Increasing requirement of rapid problem-solving capabilities will fuel the segment growth. The customer interaction service provides favorable support and services to the customers as per their requirement. The main focus of the organization is to fulfill the needs of the consumers for forging long-term relationships with them. This strategy will help organizations accrue considerable revenue in the future. Most of the companies operating in outsourced customer care services market have been investing significantly to develop a multi-tiered and multi-channel support system, which will help enhance the overall user experience and improve customer retention. This, in turn, will significantly boost outsourced customer care services market share.

To sustain the business position in this competitive market, organizations have been giving preferences to customer centric services and customer satisfaction. Post-sales and pre-sales are the two key services, that favorably enhance the interaction of the organization with customers. The growing penetration of information technology leads to the deployment of software based customer management systems, which will help employees handle multiple communication channels such as SMS, social media, e-mail, and telephone. This is bound to improve the overall efficiency of employees, which in turn, will stimulate outsourced customer care services industry share noticeably.

Surging advancement in technology based services will also fuel outsourced customer care services market over the years ahead. Many of the companies are adopting customer relationship management (CRM) technology to maintain and analyze customer interactions and data. CRM technology hosting service based outsourced customer care services industry will generate substantial revenue over 2017-2024, subject to the growing demand for this technology by various enterprises, owing to its availability at low costs. In addition, this technology helps to increase the problem-solving capability of customer care in addition to assisting in customer retention, which will drive CRM based outsourced customer care services industry noticeably.

LATAM outsourced customer care services market is anticipated to carve out a lucrative growth path over the coming seven years. This growth can be credited to the increasing English-speaking population and the growing penetration of the Internet. Besides, the reduction in telecom rates and the presence of highly educated agents will also spur the regional growth. LATAM also has a significantly large Spanish-speaking population, and offers the advantage of bilingual agents. Besides, the geographic proximity to the U.S. is another driving factor that makes the region a popular outsourcing destination, propelling LATAM outsourced customer care services industry.

Make an inquiry for purchasing this report @

The key participants in outsourced customer care services market are Accenture, Aegis Limited, Amdocs, Synnex Corporation, StarTek, Transcom Worldwide, Expert Global Solutions, and Convergys Corporation.

Table of Contents (ToC) of the report:

Chapter 3 Outsourced Customer Care Services Industry Insights
3.1 Industry segmentation
3.2 Industry size and forecast, 2013 - 2024
3.3 Industry ecosystem analysis
3.3.1 Vendor matrix
3.4 Technology & innovation landscape
3.5 Regulatory landscape
3.5.1 U.S.
3.5.2 Europe
3.5.3 APAC
3.5.4 RoW
3.6 Industry impact forces
3.6.1 Growth drivers Transition towards host based customer service Demand for low cost services Low cost of resources Presence of bilingual and multi lingual agents Rising demand and presence of tax free zones
3.6.2 Industry pitfalls & challenges Lack of transparency Hidden costs associated with outsourcing
3.7 Growth potential analysis
3.8 Competitive landscape, 2016
3.9.1 Strategy dashboard
3.9 Porter's analysis
3.10 PESTEL analysis

Browse complete Table of Contents (ToC) of this research report @

Contact Us: -
Website: -

About Us: -, powered by GMI, is an online aggregator of information on market research reports. The website provides comprehensive information as well as a detailed 'Table of Contents' for reports being regularly published by GMI. Via this platform, users not only get to answers to their questions about these reports, they also have an additional avenue to talk to the sales and research teams of GMI to learn more about the topics of their interest.

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release What's Driving the Outsourced Customer Care Services Market Growth? Accenture, Aegis Worldwide, Alorica, Amdocs, Convergys, Expert Global Solutions, Infosys, SPi Global, SYKES, Teleperformance, Transcom here

News-ID: 2016173 • Views: 110

More Releases from Global Market Insights, Inc.

Global sodium metasilicate pentahydrate market size by 2025 | Top Companies are …
Global Market Insights, Inc., says that sodium metasilicate pentahydrate market may exceed USD 875 million by 2025. Sodium metasilicate pentahydrate market is expected to accrue momentous proceeds from the cement industry. The product is used as a connecting agent in the making of refractory cement & can enable properties such as chemical and heat resistance and hardness. It has also found application in the cosmetic, textile, ceramics, chemical production, and
Vinyl ester market Growth in Europe, Impact Covid19 and Top key players like Swa …
Vinyl ester market to be fueled by increasing deployment of wind energy facilities, Europe to emerge as a pivotal revenue pocket. In 2017, Europe marked a growth of 25% in the wind power plant capacity annual installation as compared to 2016. Whereas wind energy was the second-largest source of power generation power in the year 2016 in Europe. Nations worldwide are actively aligning their focus toward the deployment of wind
Biaxially Oriented Polypropylene (BOPP) Market Size, Share by key players like B …
Biaxially oriented polypropylene (BOPP) market size to reach USD 20 billion by 2024. Growing focus on superior packaging for the protection of delicate good, foods, medicines, and others will favor BOPP business growth in the coming years. Rapid proliferation of e-commerce platforms along with changing consumer spending trends will drive biaxially oriented polypropylene (BOPP) market outlook. In a world of constantly-changing lifestyles, consumers expect products to be shatter-proof, lightweight, aesthetically appealing,
Titanium Dioxide Market to see 7%+ CAGR over 2021-2026 | Key Players are Tronox …
Titanium Dioxide Market growth will be driven by rising expansion activities in the paints & coatings sector and proliferating application in paper & pulp industry. For years, titanium dioxide (TiO₂) has been used in the manufacturing of numerous consumer products across various industries. The product finds applications in paints, adhesives, coatings, paper, rubber, printing inks, textiles, coated fabrics, ceramics, roofing materials, floor coverings, and cosmetics. Surging in product demand across

All 5 Releases

More Releases for Industry

Global Bisphenol A Industry
Global Bisphenol A market size is accounted for $14.6 billion in 2014 and is expected to grow at a CAGR of 5.2% to reach $21.9 billion by 2022. The drivers of the market are raising demand for polycarbonate plastics and epoxy resins, growth in global automobile sector and rapid growth in demand for Bisphenol A in developing countries. The challenges faced by the market are volatility in crude oil prices
Global Nutraceuticals Market By Application | Food Industry, Ink Industry, Medic …
Researchmoz added Most up-to-date research on "Global Nutraceuticals Market By Application | Food Industry, Ink Industry, Medicine Industry, Electronic Industry and Paint Industry" to its huge collection of research reports. This report studies Nutraceuticals in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2012 to 2016, and forecast to 2022. This report focuses on top manufacturers
Global Email Marketing Industry
Albany, New York, May 10, 2017: The increasing number of internet users and the rising of the retail/e-commerce industry across the globe is likely to boost the demand for email marketing over the next few years. This rapidly rising global email marketing industry is the focus of a new market report recently added to the massive online repository of Market Research Reports Search Engine (MRRSE) with a title of “Email
Digital Transformation / “Industry 4.0”
Wesseling, April 12th 2017: When humans, machines and industrial processes are intelligently connected then we are speaking about “Industry 4.0”. Thus it is possible to create and provide customised products and services whereat most modern information and communication technologies are used. Intelligent, digital and flexible cross-linked systems and production processes form the technical basis for well- and efficiently-designed processes. UIM is working within the digital transformation section today and acquired
2016 Connector Industry Yearbook
ReportsWorldwide has announced the addition of a new report title 2016 Connector Industry Yearbook to its growing collection of premium market research reports. Each year, Bishop & Associates prepares the Connector Industry Yearbook based on annual reports provided by publicly traded connector companies. Income statements and balance sheets are consolidated for the past 10 years, 5 years, and most current year, providing benchmarks on the industry and the overall performance
BMR Industry
Notes: Sales, means the sales volume of Embedded Analytics Revenue, means the sales value of Embedded Analytics Get Sample Copy of Report: This report studies sales (consumption) of Embedded Analytics in Global market, especially in United States, China, Europe, Japan, focuses on top players in these regions/countries, with sales, price, revenue and market share for each player in these regions, covering Microsoft Corporation IBM Corporation SAP SE Opentext Corporation Microstrategy, Inc. Logi Analytics, Inc. Sisense, Inc. Birst, Inc. Information Builders Tibco Software, Inc. Qlik