Press release
€3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company
BERD, call center, contact center, outsourcing, centru de contact, BPO, e-commerce, customer care
The capital will be utilised for expanding the operational capacities of the Company and increasing its competitiveness in the call center and BPO field in Eastern Europe, via investments in technology, human resource and sustainable development of the business.
Although being young (CallPoint was founded in 2004), the company target is to reach a scale of 4000 employees (FTE’s) across the region by 2013. In line with the strategy for sustainable business development, the implementation of ISO 14001:2004 certification has been scheduled.
CallPoint New Europe specializes in four main verticals: Travel & Leisure, Retail & E-commerce, Financial Services, High-Tech and Media (Telecoms, Software and Entertainment). In 2008, Global Finance already invested €1 million in the Company through its Growth Fund. In 2010 CallPoint New Europe marked 64% growth in turnover and appointed 200 new employees versus previous year. Currently the contact centre has 900 employees in 3 delivery sites: Sofia (550), Plovdiv (50) and Bucharest (300). CallPoint is one of the biggest independent outsourcing companies in Eastern Europe.
CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider.
CallPoint provides a broad range of business processes outsourcing (BPO) services in the customer interaction area.
Iulia-Mura BORCAIAS
Communication Coordinator
Global City Business Park
O23 Building, 6th floor
10, Bucharest-North Road
077190 Voluntari, Romania
T: +40 31 423 02 95
F: +40 31 423 02 99
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release €3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company here
News-ID: 196900 • Views: …
More Releases for BPO
Times BPO Sets New Benchmark for Affordable, Scalable BPO Services
New Delhi, India - [26th June 2025] - In an industry often plagued by overpromises and high entry barriers, Times BPO, a rapidly growing business process outsourcing company, is setting a new standard by offering affordable, scalable, and transparent BPO solutions for startups, small businesses, and first-time entrepreneurs. With an unwavering commitment to client success and operational excellence, Times BPO has positioned itself as a game-changer in the outsourcing landscape.
At…
Ascent BPO presents top-notch BPO services for every sector!
Outsourcing business processes is a convenient method to access high-quality customer engagement services. And, you must be delighted to learn that Ascent BPO, a popular Noida-based BPO company, is there to provide the right BPO services solution for you. They are equipped with expert and well-qualified professionals who deliver 100% customer satisfaction with their services. If you want to learn about the services offered by this popular outsourcing company, then…
TIMES BPO: Transforming the BPO Industry with Startup-Friendly Business Solution …
The outsourcing industry is evolving, and TIMES BPO is at the forefront, creating sustainable and profitable business opportunities for startups and entrepreneurs. With over 13 years of expertise, TIMES BPO offers a comprehensive ecosystem that empowers business seekers to establish successful call center ventures without the usual hurdles of market entry and client acquisition.
Revolutionizing BPO for New Business Owners: The journey of starting a business is filled with challenges, but…
Open Access BPO named top BPO company
WASHINGTON DC, March 1, 2021 – Open Access BPO has been recognized as one of the best business process outsourcing (BPO) companies and a top voice service provider in the recent Clutch 2021 Awards.
Market research and B2B review agency Clutch named Open Access BPO in its Top BPO Companies list, having bagged recognitions in multiple categories:
Best Back Office
Best Data Entry
Best Writing & Content Creation
As a Top Voice Services…
BPO Service Market:cheesy, Wipro, ServiceBPO, Accenture, Infosys BPO, Capri
BPO Service Market Overview:
Summary:Excellence consistency maintains by Garner Insights in Research Report in which studies the global BPO Service market status and forecast, categorizes and Equipment market value by manufacturers, type, application, and region.
Get Access to Report Sample: http://bit.ly/2Rqnlu4
The Global BPO Service market Report provides a detailed analysis of the current dynamics of the market with an extensive focus on the secondary research. It also studies current situation of the market…
BPO Service Market- cheesy, Wipro, ServiceBPO, Accenture, Infosys BPO, Capri
Global BPO Service Market Size, Status and Forecast 2022 provides Market information about Manufacturers, Countries, Type and Application.This BPO Service Industry report also states Company Profile, sales, BPO Service Market revenue and price, market share, market growth and gross margin by regions.The following summary will give an overview of the causes, processes, and possible effects of the market research proposal.
Request for sample copy of report @ https://goo.gl/xUqpPT
Top Manufacturers/Key Players:-
cheesy
Wipro
ServiceBPO
Accenture
Infosys BPO
Capri
The…
