Samsung employs new technology to improve after-sales and customer experience

London, United Kingdom - February 2020 - Samsung has today announced the deployment of new customer experience software and shop floor management technology to power its new Experience Stores through cloud-based software provider, Qudini. 

The South Korean electronics and technology conglomerate has a range of new stores that serve as experience hubs for its customers to engage with products and receive advice before and after purchase. With Qudini's suite of software, Samsung can manage the high footfall of customers entering its stores with a queue management tool, enable customers to book appointments with staff for advice, servicing and repairs, and allow customers to sign up to group workshops and events.

Click here to watch a short video detailing how Samsung are using Qudini's solutions: https://youtu.be/VVgt6pdRF64

Samsung Experience Stores enable customers to interact with products, seek advice and receive after-sales support. These stores compliment Samsung's Support Centres, which enable customers to receive support and repair services for their products.
 
Since implementing the queuing software in Samsung's Experience Stores, in-store queues have disappeared completely and, as a result, the number of customers walking out has significantly reduced. 

General Manager for Customer Experience, Engagement and Transformation at Samsung, Paulo Lupi, says giving customers more visibility and better communication regarding expected wait times has enabled Samsung to retain more customers in-store for service and resulted in an increase in footfall to its stores.

"Our customer's expectation when they come in to store is to have an amazing experience, after all, we're named the Samsung experience store, and when we have a tool like Qudini, this really enforces that experience." 

Qudini's CEO and Co-Founder, Imogen Wethered, says: 

"Brick-and-mortar stores are increasingly moving away from transaction focussed selling models to becoming experience hubs that drive long-term loyalty to brands." 

"Our work with Samsung is a prime example of this trend. Samsung's commitment to its stores of the future strategy pairs perfectly with our software - we've helped them power their in-store services, after-sales initiatives and shop floor operations, creating a seamless customer experience."

Qudini, 43 Worship St, Shoreditch, London EC2A 2DW, United Kingdom

About Qudini
Qudini is a global B2B SaaS company providing innovative Retail Choreography solutions. Our software serves as your stores' indispensable tool and the epicenter of knowledge for your retail organization. We're market pioneers within the retail industry, having invented the "Retail Choreography" framework and first software solution suite to help retailers to triumph by optimizing their experience, operations and data.

Driven by a mission to ensure that the magic of retail thrives by creating a world where retailers own their futures and stores thrive as they become magical destinations for brand, community and social interactions. We help retailers to win the retail revolution and to drive greater profitability and lasting brand relevance by creating captivating omni-channel offerings with superior customer experiences,
advanced store operations and game-changing data and AI Insights.

Today our platform includes solutions for: Appointment Scheduling, Queue Management, Event Management, Task Management and Shop Floor Management. As the future of retail continues to unfold, we continue to evolve our solutions in collaboration with our global network of enterprise retailers looking to future-proof their brands.

Media contact:
For all media enquiries, please contact Dylan Brown on info@qudini.com

This release was published on openPR.