Brands Academy Maharashtra Service Excellence Awards 2011 Ceremony
On the occasion, Mr. Chetan Bhagat, said, “This initiative by Brands Academy and BIG Brands Research to promote service excellence and recognise the best service providers in different categories is a unique effort worth commending. The commitment displayed by a business or professional towards customer satisfaction is indeed something that must be encouraged. I hope that all winners will keep up the good work and achieve greater heights in the times to come and emerge as true BIG BRANDS!”
BIG Brands Research Service Excellence Awards are given away to business organizations and professionals in various states annually based on their service quality, leadership position in the industry, dedication to customer satisfaction, positive entrepreneurial initiatives, exemplary business practices, feedback from the end customers and the industry and business growth. Big Brands Research collects the inputs from end consumers in different segments regarding their satisfaction level from products and services being offered by the different brands and professionals in different geographical locations in Maharashtra & Goa.
The company conducted this research study over a period of 6 months and with more than 50 field executives collecting the data from across the different cities in Maharashtra & Goa. The primary objectives of this comprehensive market research study were to identify and recognize service excellence, associated innovations and best practices that lead to exemplary performance and to highlight the importance of pursuing customer satisfaction in today's competitive and ever-evolving business environment.
According to Mr. Sanjay Kumar, Vice President - Marketing, Big Brands Research Pvt. Ltd., “The winners have exemplified Service Excellence amongst their peers in respective industries and regions. Almost all the winners scored extremely well in our study due to their dedication to customer satisfaction and best business practices. We hope that other players in the industry and region will try to emulate their success story and give them tough competition next year.”
About Brands Academy Pvt. Ltd.
Brands Academy is one of the top brand management consultancies in India that offers a plethora of branding services including design and development of brand strategy and brand architecture, brand name development, market research and implementation of brand positioning and brand repositioning campaigns to corporate, start-ups and NGOs. Brands Academy's extensive experience in corporate branding extends into several industries spanning both consumer and business to business (B2B) domains. Brands Academy has a client list of over 40 companies and a portfolio of over 100 brands. As one of the leading branding companies in India, Brands Academy team has the requisite hands-on experience in development and management of brands that are successful and leaders in their own segments. For more information, please log on to www.brandsacademy.org
About BIG Brands Research Pvt. Ltd.
BIG Brands Research Pvt. Ltd. is one of the leading market research companies in India providing cutting edge marketing research and brand promotion services to business organizations of all sizes. Its mission is to provide its customers with valid, reliable, and actionable information so that they can make informed business decisions. The company has clients both from public as well as private sector. Apart from in-house research projects on various industry segments, Brands Academy specializes in undertaking customized research projects specially commissioned to unveil crucial business insights as per the specific requirements of its clients. For more information, please log on to www.bigresearch.in
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