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Customer Service Software Market Is Fast Approaching, Says Research
Customer Service Software Market
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"Scope of the Study
A customer support software helps is a tool which keep track of user requests, communicate with customers, and deal with other customer support related issues better. Also, it stores all information relevant to customer service, which can be used to come up with valuable business insights. Moreover, the key factors such as increasing adoption of cloud-based services, social media, and mobile analytics coupled with growing consumer base is expected to boost the market expansion.. The market study is being classified by Type (Solution and Service), by Application (Healthcare , BFSI , Retail , Government , IT and Telecommunication and Others) and major geographies with country level break-up that includes South America (Brazil, Argentina, Rest of South America) , Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific) , Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe) , MEA (Middle East, Africa) , North America (United States, Canada, Mexico) .
Oracle Corporation (United States) , Salesforce.Com, Inc. (United States) , SAP SE (Germany) , Aspect Software, Inc. (United States) , Nuance Communications, Inc. (United States) , BMC Software, Inc. (United States) , Avaya, Inc. (United States) , Microsoft Corporation (United States) and Verint Systems, Inc. (United States) are some of the key players profiled in the study.
Market Drivers
Growing penetration of cloud services across the globe
Increasing demand for network security and privacy
Market Trend
Increasing use of mobile devices by customers for query is gaining popularity in BFSI industry
Restraints
Less awareness among users and evolving market regulations
Opportunities
Increasing opportunities for customer service software due to social media and Emergence of new technology in the market
Market Leaders and their expansionary development strategies
On May 2, 2018, Salesforce, the global leader in CRM, today announced that it has completed its acquisition of MuleSoft, the provider of one of the world's leading platforms for building application networks. This result in Salesforce will accelerate customer’s digital transformations, enabling them to unlock data across legacy systems, cloud apps and devices to make smarter, faster decisions and create highly differentiated, connected experiences for their customers.
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The FTC’s Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting complaints and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights and responsibilities.
Key players are implementing various strategies such as mergers & acquisitions, joint ventures, partnerships and others.
Key Target Audience
Customer service software solution vendors
Customer service software service providers
IT service providers
Consulting service providers
Managed service providers
Telecom service providers
Software developers
End-users
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HTF Market Intelligence Consulting Private Limited
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About Author:
HTF Market Report is a wholly owned brand of HTF market Intelligence Consulting Private Limited. HTF Market Report global research and market intelligence consulting organization is uniquely positioned to not only identify growth opportunities but to also empower and inspire you to create visionary growth strategies for futures, enabled by our extraordinary depth and breadth of thought leadership, research, tools, events and experience that assist you for making goals into a reality. Our understanding of the interplay between industry convergence, Mega Trends, technologies and market trends provides our clients with new business models and expansion opportunities. We are focused on identifying the “Accurate Forecast” in every industry we cover so our clients can reap the benefits of being early market entrants and can accomplish their “Goals & Objectives”.
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