Customer Care BPO Market Show at 6.0% CAGR to 2027 | Alorica, Arvato AG, Atento, Comdata, Concentrix Corporation, Sitel Group, Sykes Enterprises, Incorporated

Europe Customer Care BPO Market to 2027 - Regional Analysis and Forecasts By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, Transport & Logistics, Media & Communication, and Automotive)

The Europe Customer Care BPO market accounted for US$ 2.90 Bn in 2018 and is expected to grow at a CAGR of 6.0% over the forecast period 2018–2027, to account for US$ 4.80 Bn in 2027.

 The growing customer-centric businesses, the demand for cost-efficient, and value-added services are increasing. It is essential to provide the best customer service to all the customers, including new, existing, and potential customers. To serve the customer, businesses are opting for outsourced customer care service. Customer care BPO helps companies in various ways such as reduce operational cost, reduce workforce, gain competitive advantage, increase cross-selling & up-selling, increase customer loyalty & retention, build brand reputation, increase overall profitability, and others. The customers in today’s highly competitive environment are very demanding in terms of services. Businesses are highly focused on offering excellent services to its customers. To fulfill the need for customer services, various enterprises are opting for outsourced customer care BPO. The growing concern for enhanced customer services is positively impacting the growth of the customer care BPO market.

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Companies Profiled in this report includes: Alorica Inc, Arvato AG, Atento, Comdata, Concentrix Corporation, Sitel Group, Sykes Enterprises, Incorporated, Teleperformance SE, Teletech Holdings, Webhelp Group

Over the years, customer care BPO services are providing cost-effective services to their customers. To offer enhanced services to its customer in the competitive market, vendors are implanting various technologies such as RPA (robotic process automation) and AI (artificial intelligence). The RPA has profoundly impacted the entire BPO service. RPA is a cost-efficient, high speed with enhanced efficiency in customer service. Along with call center services, vendors offer real-time analysis and insights based on customer data. Vendors have a tremendous opportunity to serve customers by implementing these new technologies along with the service portfolio.

The Europe customer care BPO market is fragmented with the presence of several industries, and the competitive dynamics in the customer care BPO market is expected to change during the upcoming years. The customer care BPO market is highly competitive with the presence of some of the prominent players that capture a significant share of the customer care BPO market.   

The customer care BPO market by the solution is segmented into onshore outsourcing, offshore outsourcing, and nearshore outsourcing. Onshore customer care BPO are the firms which provide its services to the companies present in the same country or region. The onshore customer care provides smooth training, deployment, communication, and many other functions which are crucial for the business customer service. With this onshore customer care, the companies reduce its labor costs to some extent and take advantage from highly skilled labor less cultural barrier, but the cost of onshore customer service is high as compared to offshore or nearshore locations. The call center agents have a superior grasp on English, and the ability to get linked with its customers with ease in both tangible and intangible ways and improve customer satisfaction. This onshore customer service is majorly beneficial for the industries selling their products or service with a certain level of complexity, or higher level of technical knowledge.

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Table of Content:

Introduction
Key Takeaways
Europe Customer Care BPO Market Landscape
Europe Customer Care BPO Market – Key Industry Dynamics
Europe Customer Care BPO –Market Analysis
Europe Customer Care BPO Market Analysis – By Solution
Europe Customer Care BPO Market Analysis – By End-User
Europe Customer Care BPO Market– Country Analysis
Customer Care BPO Market - Industry Landscape
Customer Care BPO Market – Company Profile
10.1 Alorica Inc.

10.1.1 Key Facts

10.1.2 Business Description

10.1.3 Products and Services

10.1.4 SWOT Analysis

10.1.5 Key Developments

10.2 Arvato AG

10.2.1 Key Facts

10.2.2 Business Description

10.2.3 Products and Services

10.2.4 Financial Overview

10.2.5 SWOT Analysis

10.2.6 Key Developments

10.3 Atento S.A.

10.3.1 Key Facts

10.3.2 Business Description

10.3.3 Products and Services

10.3.4 Financial Overview

10.3.5 SWOT Analysis

10.3.6 Key Developments

10.4 Comdata Group

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