Ebusiness BPO, Inc. - Making New Milestones Post-Expansion
Late in April, President Scott E. Johnson and Director of Operations Almira S. Absin forged ties with one of Australia’s biggest telecom providers.* Representatives from Australia and from their outsourcing partner in India were in attendance. The contract was personally given to President Johnson and Director Absin, who were excited with the prospect of partnering with the telecom giant. It was then agreed that Ebusiness BPO, Inc. would provide telemarketing and customer service solutions to the telecom giant after a trial period. The training commenced in the middle of May with the two dozen agents. Training modules were segregated into three parts: part one consists of language and speech training, part two is comprehensive product training, while part three involves live call simulations. Early in June, the Australian telecom company sent one of their trusted trainers from India, who exposed the agents further to the telecom’s products and services. He also provided a brief background on Australia during the last few phases of training and currently serves as the acting supervisor on the production floor. Now that that the trial period is almost over, there has been good feedback with regard to sales volume. The telecom giant has requested additional agents to sustain this momentum. In a few months from now, more than a hundred agents are expected to fill out half of the stations during the day.
Though the telemarketing of wireless internet bundles and standalone components has already been set into motion, Ebusiness BPO, Inc. continues to move forward. On the last week of May, an international consultation firm for employee benefits visited our operations site straight from Manila. After three hours of discussion on the conference room, the client went back to Manila. The deal was sealed within twenty-four hours. Since the client requested for the best agents, top sellers from other existing campaigns were transferred to this account, which began around the second week of June and right after our telecom account was established. Like our telecom account, the client firm has also requested for additional agents to maintain the high sales input.
Another breakthrough service that Ebusiness BPO has attached to its resume is general transcription. The provision of transcription services had its beginnings at the start of April, when a local transcription firm outsourced some of its transcripts to us. Soon, even our independent partners have begun to send audio-video files for transcription. Business coaching firms, proprietors of convenience stores, and self-made businessmen have all been added to our list of clients. So far, the Ebusiness BPO, Inc. transcription team has already transcribed files from the local state of Vermont, proceedings from the state of Ohio, personal interviews, conferences, video advertisements, weblogs, and many other AV files. The AV files transcribed were as short as two minutes and as lengthy as two hours. Ebusiness BPO makes sure that all transcripts can be turned over within twenty-four hours. What is left to do now is to hire more transcriptionists who can handle the overwhelming number of transcription files.
Three milestones within six months of expansion – a feat not many firms in the business process outsourcing (BPO) industry were able to accomplish. This is proof Ebusiness BPO has truly lived up to its reputation as one of Cebu’s fast growing outsourcing companies. Everyone, regardless of location, capacity or business model, can outsource with us. Our company offers low overhead costs and great return of investments. We continue to reinvent ourselves in order to provide a wide spectrum of services, suitable to the needs of individuals and businesses from all walks of life. It is in this line of thinking that we call ourselves “Ebusiness BPO, Inc. – The Provider of Global Business Solutions.”
* Due to a non-disclosure agreement (NDA), we refrain from divulging the names of our client companies.
eBusiness is a fast growing BPO company which first launched its operations on May 25, 2009. Almira S. Absin, a Filipina by birth, is one of three business partners from California who pioneered the growth and development of eBusiness BPO in Cebu City. Through a synergistic partnership and management, eBusiness went the extra mile by already supporting millions of customers in the U.S. within three months since it started. The company provides quality manpower support, technical expertise, and customer care and assistance at truly affordable costs, guaranteed to bring utmost customer satisfaction.
# # #
Ebusiness BPO, Inc.
15th Floor, Cebu IT Tower 1
corner Mindanao and Archbishop Reyes Streets
Cebu Business Park
Cebu City, Philippines 6000
US Toll Free: 1.866.583.2813
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