Customer Care BPO Market: Exploring the Impact of Trends on Strategies of Key Players: Acticall , Alorica, Arvato, Atento, Comdata, Convergys

MARKET INTRODUCTION

Customer care BPO is outsourcing customer care services to other firms so that the companies can focus on their core business. The customer care BPO market is gaining popularity as more firms are focusing on outsourcing customer care operation to increase operational efficiency and cost optimization. The customer care BPO service providers are offering inbound and outbound solutions based on the client's requirements.

MARKET DYNAMICS

Cost efficiency, increasing popularity of outsourcing business operation to gain operational efficiency and increasing focus towards providing better customer experience are the major factors that are expected to drive the growth of customer care BPO market. The advent of technologies like machine learning, AI and NLP and increasing popularity of intelligent Chatbots for intelligent customer engagement might hinder the growth of customer care BPO market.

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Key players profiled in the report include Acticall (Sitel), Alorica, Arvato, Atento, Comdata, Convergys, Sykes Enterprises, Teleperformance SA, TeleTech Holdings, Webhelp

MARKET SCOPE

The "Global Customer Care BPO Market Analysis to 2027" is a specialized and in-depth study of the customer care BPO industry with a special focus on the global market trend analysis. The report aims to provide an overview of customer care BPO market with detailed market segmentation by solution, end-user and geography. The global customer care BPO market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer care BPO market players and offers key trends and opportunities in the customer care BPO market.

MARKET SEGMENTATION

The global customer care BPO market is segmented on the basis of product solution and end-user. Based on solution, the market is segmented as onshore outsourcing, offshore outsourcing, nearshore outsourcing. On the basis of the end-user the market is segmented as BFSI, it and telecommunication, healthcare and pharmaceutical, retail and e-commerce, transportation and logistics, media and communication, automotive, others.

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Table of Content
1. INTRODUCTION

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CUSTOMER CARE BPO MARKET LANDSCAPE

5. CUSTOMER CARE BPO MARKET - KEY MARKET DYNAMICS

6. CUSTOMER CARE BPO MARKET - GLOBAL MARKET ANALYSIS

7. CUSTOMER CARE BPO MARKET - REVENUE AND FORECASTS TO 2027 - SOLUTION

8. CUSTOMER CARE BPO MARKET - REVENUE AND FORECASTS TO 2027 - END-USER

9. CUSTOMER CARE BPO MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS

10. INDUSTRY LANDSCAPE

11. CUSTOMER CARE BPO MARKET, KEY COMPANY PROFILES
11.1. ACTICALL (SITEL)
11.2. ALORICA
11.3. ARVATO
11.4. ATENTO
11.5. COMDATA
11.6. CONVERGYS
11.7. SYKES ENTERPRISES
11.8. TELEPERFORMANCE SA
11.9. TELETECH HOLDINGS
11.10. WEBHELP

12. APPENDIX

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