openPR Logo
Press release

New Research In Action Vendor Selection Matrix™ Report – Artificial Intelligence For IT Operations The Top 15 Global Vendors 2019

06-25-2019 10:39 AM CET | IT, New Media & Software

Press release from: Research In Action GmbH

New Research In Action Vendor Selection Matrix™ Report –

Germany – 25.06.2019 Artificial Intelligence for IT Operations (AIOps) has evolved from a science project to a solid management category within IT operations.
While 40% of IT teams still doubt the value of AIOps, 40% of modern IT teams are leveraging, piloting and exploring its value and the rest has put AIOps on their roadmap. Use cases differ depending on the organizations pains and goals and so does the vendor landscape and solutions. Fact is that those who have implemented AIOps are able to manage their highly dynamic infrastructure and software environments more efficient and productive and are shifting their value towards helping the business instead of hindering it.

Research In Action GmbH continues to expand its areas of coverage and publishes its newest market analysis report Vendor Selection Matrix™ – Artificial Intelligence for IT Operations (AIOps) SaaS and Software: The Top 15 Global Vendors 2019. The Vendor Selection Matrix™ is a unique, primarily survey-based methodology for comparative vendor evaluation. A minimum of 60% of the evaluation results are based on a combined telephone and online survey covering 1,500 business and IT buyers in enterprises worldwide. The analyst’s opinion accounts for a maximum of 40% of the evaluation results (not close to 100% as in most other vendor evaluations).

Detailed report information: http://bit.ly/VSMAIOPS2019

Eveline Oehrlich, Research Director for IT Automation at Research In Action GmbH comments:

• Digital transformations are forcing a new IT operations archetype. Digital transformation must focus on customer experiences, service ecosystems, and resource integration as part of value cocreation. To support these transformations, IT operations must help their organizations meet evolving market demands of digital transformations through implementations of new technologies, development of new applications and migrations to the Cloud. To cocreate value with different actors in the service ecosystem, IT operations teams are shifting towards a service center archetype delivering digital infrastructure and services.
• Service Center archetype requires a new way of working. The delivery of digital infrastructure and services causes a myriad of complex environments all producing huge volumes of data and a exponential growth in event noise. To sustain as a successful service center, IT operations must ensure ongoing service availability and eliminate IT outages.
• IT operations must shift away from mean-time-to-resolution (MTTR). Digital business thrives on positive customer experience which is dependent on the health of the digital infrastructure and ecosystem. Today’s IT operations traditional metrics of mean-time-to-resolution reflect old methods of restoring but ignore the impact on customers which is most important to the service ecosystem and its partners. IT operations teams must strive towards time-to-business-impact (TTBI) to reflect the digital economy thinking towards customer impact.
• Time-to-business-impact needs insights and automation. Simply renaming a metric is not enough and must be supported with analytics and automation to determine if and when a customer might be impacted. This way of working requires understanding dependencies, reducing root cause analysis, improved data accuracy to reduce the signal from the noise, proactive alerts and much more. Modern IT organizations must leverage time-to-business-impact (TTBI) as a predictive metric towards customer impact to inform stakeholders of potential issues.
• IT operations is at an inflection point towards becoming proactive. Large volumes of data are draining the traditional CAPM and ITSM/ESM (ITESM) tools and make it impossible for IT operations to become proactive. The demands of the digital business require a modern way of managing incidents and service health in a automated way leveraging artificial intelligence and machine learning to improve decision making and automation. Observational and engagement data must be analyzed to react and remediate in real-time. Combined with automation either during or after analysis will enable continuous ongoing improvement and shift IT operations to working in a proactive and predictive way.
• Big Data platforms are fundamental towards streamlined interactions. The goal towards eliminating issues which could impact the end customer negatively requires the presentation of relevant data and perspectives to functional groups so that they can work together preventing or solving issues across the ecosystem. This requires Big Data platforms which federate and synchronize data in a smart way with the goal to eliminate impact to the customer. Correlation, pattern matching, and other algorithms are applied to provide insight for further automated actions by either humans or digital agents

Press Contact:
Research In Action GmbH
Eveline Oehrlich
Research Director
Alte Schule
56244 Hartenfels
Germany
Telephone : +49 151 40158054
E-Mail: eoehrlich@researchinaction.de
Internet: www.researchinaction.de

Vendor Selection Matrix™ Disclaimer:
Research In Action GmbH does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. The information contained in this research has been obtained from both enterprise as well as vendor sources believed to be reliable. Research In Action GmbH’s research publications consist of the analysts’ opinions and should not be considered as statements of fact. The opinions expressed are subject to change without further notice. Research In Action GmbH disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Research In Action:
Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release New Research In Action Vendor Selection Matrix™ Report – Artificial Intelligence For IT Operations The Top 15 Global Vendors 2019 here

News-ID: 1786063 • Views: 1632

More Releases from Research In Action GmbH

New Research In Action Report – Account-Based Marketing SaaS And Software: The …
Germany – October 7th 2019: Account-Based Marketing software, energized by customer expectations, is in high demand across all industries. Our survey shows that 57% of businesses plan to invest in ABM software in the next 1-3 years. Business buyers, overwhelmed by a deluge of digital marketing messaging from trigger-happy B2B marketers, are protesting and unsubscribing wherever possible: they want only communications relevant to their current business issues. So, business marketers in
New Research In Action Report – Digital Asset Management SaaS And Software: Th …
Germany – July 18th 2019: Digital Asset Management Software Market is energized by an explosion in the volumes of digital assets, particularly rich media assets such as photos and video, driven by digital marketing and eCommerce. In some industries such as apparel and retail, this explosion includes the management of new, dynamic assets created by customers in their digital sales channels. Research In Action GmbH continues to expand its areas
New Research In Action Report: Vendor Selection Matrix™ – Web Experience Man …
Germany – May 21st 2019: Web Experience Management Software Market is disrupted by new offerings as businesses seek to serve an increasing number of digital channels with content. Research In Action GmbH continues to expand the its areas of coverage and publishes its newest market analysis report Vendor Selection Matrix™ – Web Experience Management SaaS And Software: The Top 20 Global Vendors 2019. The Vendor Selection Matrix™ is a unique, primarily
New Research In Action Vendor Selection Matrix Report™ – Continuous Applicat …
Germany – 27.03.2019: Continuous Application Performance Management is imperative as the growing complexity of applications and the pressure to manage customer experience requires intelligent automation. IT organizations must strive to continuously deliver better products and services faster and CAPM will make them responsible and will force application health transparency for immediate action. Research In Action GmbH continues to expand its areas of coverage and publishes its newest market analysis report

All 5 Releases


More Releases for Vendor

Global Medical Aesthetics Market vendor analysis, Vendor landscape by 2024
Data Bridge Market Research provides new industry report "Global Medical Aesthetics Market" is expected to reach USD 26.53 billion by 2024 from USD 10.12 billion in 2016, at a CAGR of 12.8% in the forecast period 2017 to 2024. "Global Medical Aesthetics Market" Report, By Product Type [Aesthetic Laser Devices {Carbon Dioxide Laser Surfacing, Ablative Skin Resurfacing Devices, and Non-Ablative Fractional Laser Resurfacing Devices}, Energy Devices {Electrocautery Devices, Electrosurgery Devices, Cryosurgery
Non Volatile Memory Market Shares by Vendor
ReportsWorldwide has announced the addition of a new report title SSD 2016 Non Volatile Memory Market Shares by Vendor to its growing collection of premium market research reports. Not since 2000, have the memory suppliers been in an undersupply situation since 2H 2016 is increasing memory prices for a number of reasons. NAND vendors are producing 2D (planar) NAND at full capacity, while concurrently making the costly shift in production to
PLANTA Qualifying Vendor for Large Enterprises
PLANTA was placed as “Qualifying Vendor for Large Enterprises” in the last Info-Tech Research Group report „Select and Implement a PPM Solution”, 2016*. This report helps enterprise IT decision-makers identify a short list of vendors for their IT programs depending on their needs. After 18 software suppliers were initially shortlisted, PLANTA became one of 11 vendors that were included in this report in which Info-Tech Research Group recommends to their clients
Seclore named “Cool Vendor”, 2012 by Gartner
Cool Vendors are “interesting, new and innovative vendors” which “organizations cannot afford to ignore”. Mumbai, India, May 22nd 2012 – Seclore, the provider of the most integration friendly Information Rights Management (IRM) system in the world, today announced that it has been named a “Cool Vendor” in multiple Cool Vendor reports for 2012 from Gartner. The report highlights innovative vendors across geographies and segments which organizations just cannot afford to
EXASOL named a “Cool Vendor“
Leading Analyst Firm has named EXASOL in their Report 2011 for “Data Manage-ment” and “Integration”: the analyst company honors innovative and impactful new vendors with the title of “Cool Vendor” Nuremberg, Germany, April 27, 2011 – Gartner Inc. list EXASOL in the Cool Vendors in Data Management and Integration*, 2011 report. Gartner included the Nuremberg-based company based on the evaluation of its database EXASolution. EXASOL‘s relational high-performance database EXASolution offers
DAM Vendor celum Goes International
DAM vendor celum continues on the course of expansion set in 2010. After the opening of several offices around Europe and the United States and an accelerated partnership program, celum has arrived on the international business scene. Digital Asset Management (DAM) solutions have become more and more important to multinationals as well as small- and medium-sized companies in the last decade. The need for central management and consistent decisions surrounding the