Commit CRM announces Version 4.0

It offers Computer Repair and IT Services Businesses an even better and more complete CRM, Service Management and Billing software solution that streamlines their day to day and billing activities

Friday, March 30, 2007, Tel Aviv - Commit Business Solutions, a global leader in management software solutions for small to mid-sized computer services and support businesses (SMB), is pleased to announce the launch of the new major version of its flagship software, Commit 4.0.

Maayan Porat, CEO of Commit, remarked: "We are very excited about the release of this version. This version is our biggest release ever. It provides an even better, more intuitive solution for our customers – small computer repair and computer services companies. This release includes numerous new features and enhancements that target the needs of our customers. It is the result of our continuous discussions with our users and our commitment to provide a complete solution to manage their computer service business."

Customer feedback has been very positive. "We are hearing 'Thank you' and 'Great Release' a lot!", said Anna Polyak, a senior member of the Commit support team. "We knew that this release adds substantial improvements for running a computer services business, but the volume of positive feedback is beyond our expectations" she added.

Commit helps IT professional to maximize their billable time by enabling more efficient capturing of billable hours for labor performed. Commit also makes it easy to track all parts replaced and products sold when handling a service issue.

With the enhanced Commit-QuickBooks Link, users can now generate QuickBooks® invoices easily from within Commit at all levels: Customer, Service Contract or Support Incident. These invoices are based on the labor activity and parts charges logged into Commit by technicians as part of their service activity. As a result there is no need to waste time reentering this information for billing purposes.

The new version of Commit is also fully compatible with Intuit® QuickBooks® 2007 editions.

Two-way synchronization with Microsoft® Outlook®, including support for Outlook® 2007, is another option introduced in this release. Using Commit-Outlook Sync, users can enter information into Commit or Outlook and be assured that the information is synchronized and current in both programs.

"Computer repair technicians who provide support at customer sites can now have their schedules with them at all times, whether they use Smart Phones, Palm® or Windows® Mobile® devices. They can simply sync the data with Commit via Outlook®, which adds a lot of value for our customers," added Maayan.

The new Asset management module in Commit lets Managed Service Providers and other IT services businesses to easily track and manage customer' equipment, PC inventory and software licenses/subscriptions. "This new module is completely integrated with the entire set of tools we provide to our customers," added Anna. "Technicians can quickly and efficiently get to the root of problems with the help of the Asset service history feature."

"From a sales perspective it is now easy to track warranty and subscription expirations, and offer on-time renewals, which keeps the customer happy while simultaneously increasing sales," Maayan adds.

Commit Web Interface modules, which enable technicians and customers to access and manage data in Commit through a standard web browser, have also been improved: both Mozilla Firefox® and Internet Explorer® browsers are now fully supported. SSL certificates can now be used to establish secure connections with the Commit server.

This software release has also been tested on Windows® Vista® and includes many other new features and improvements, which are detailed on Commit's website.
As the leading company in their field, Commit intends to continue with their ongoing commitment to meet the needs of their clients. "This release shows that we are truly a customer-centric company," Maayan added. "We listen to our customers and invest a lot of resources to provide a complete solution for small to mid-sized computer repair and services businesses."

Commit Business Solutions Ltd. is a leading provider of Service Management, CRM and Billing solutions for small- to mid-sized computer services and computer repair companies that wish to automate and manage their IT projects, IT support, computer repair and IT outsourcing services.

Commit Business Solutions ltd.
32 Hashalom St. Azur, Israel
http://www.CommitCRM.com
Phone: +972-3-5504466
Press Contact: Maayan Porat

This release was published on openPR.