2025 Healthcare BPO Services Market to explore the CAGR of 10.4% with $416,431.8 Million with Top Industry Brands - Cognizant, Infosys Limited, Tata Consultancy Services, Genpact, Xerox Corporation, GeBBS Healthcare Solutions, Capgemini, Omega Healthcare

BPO (Healthcare Business Processing Outsourcing) offers customized solutions to the healthcare providers and payers to reduce the complexity of various tedious tasks involved at several stages of the workflow and establishment. These services are also helpful to enrich resource allocation, boost the financial performance of the company/organization, seek strategic growth support as well as reduce operational costs to maximize profit margins. The report would be of an interest to various stakeholders operating in the healthcare BPO services. These stakeholders include hospitals, pharmaceutical manufacturers, contract research organizations, medical device suppliers, market research, equipment manufacturers, and consulting firms.

According to a new market research study titled ‘Healthcare BPO services Market to 2025 – Global Analysis and Forecasts by Payer Service, Provider Service and Pharmaceutical Service’. The global healthcare BPO services market is expected to reach US$ 416,431.8 Mn in 2025 from US$ 192,131.6 Mn in 2017. The market is estimated to grow with a CAGR of 10.4% from 2018-2025. The report highlights the trends prevalent in the global healthcare BPO services market and the factors driving the market along with those that act as deterrents to its growth.

The market for healthcare BPO services is expected to grow due to the factors such as constant changes in government regulations, mounting pressure on healthcare providers to reduce healthcare costs, rising consolidation in the healthcare BPO industry. Additionally, the future trend such as outsourcing Teleradiology services is likely to increase the growth of the healthcare BPOs in the forecasted period.

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Global healthcare BPO services market, based on payer service was segmented into claims administration, billing, member management, provider management, fraud management, and others. In 2017, the claims administration segment held a largest market share of 61.2% of the healthcare BPO services, by payer service. This segment is also expected to dominate the market in 2025. This is primarily attributed to the increasing demand for faster, error-free processing and payments, and a better overall customer experience is increasing. The paper claims or traditional claim administration procedures are time consuming and the Healthcare BPO enables the payers to save time and money, and provide better services to their clients by increasing efficiencies throughout the entire claims lifecycle from claims intake to final payment. However, the fraud management segment is anticipated to witness the fastest growth rate among the payer service segment.

The objective of the study is to describe, define, and forecast the healthcare BPO services by payer service, provider service, pharmaceutical service and region. The report also provide detailed information regarding the major factors influencing growth of the market (drivers, restraints, opportunities, and trends). The report helps to analyze market with respect to individual growth trends, prospects, and contributions to the overall market.

The report analyzes factors affecting healthcare BPO services from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the market in these regions. The report also includes the profiles of key healthcare BPO service offering companies along with their SWOT analysis and market strategies.

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TABLE OF CONTENTS

1. INTRODUCTION 20
1.1 SCOPE OF THE STUDY 20
1.2 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE 20

2. GLOBAL HEALTHCARE BPO SERVICES – KEY TAKEAWAYS 22

3. GLOBAL HEALTHCARE BPO SERVICES – MARKET LANDSCAPE 25
3.1 OVERVIEW 25
3.2 MARKET SEGMENTATION 25
3.2.1 Global Healthcare BPO Services – By Payer Service 26
3.2.2 Global Healthcare BPO Services – By Provider Service 26
3.2.3 Global Healthcare BPO Services – By Pharmaceutical Service 27
3.2.4 Global Healthcare BPO Services – By Geography 27
3.3 PEST ANALYSIS 28
3.3.1 North America – PEST Analysis 28
3.3.2 Europe – PEST Analysis 30
3.3.3 Asia Pacific – PEST Analysis 32
3.3.4 Middle East and Africa (MEA) – PEST Analysis 34
3.3.5 South and Central America – PEST Analysis 36

4. GLOBAL HEALTHCARE BPO SERVICES MARKET – KEY MARKET DYNAMICS 38
4.1 KEY MARKET DRIVERS 38
4.1.1 Constant Changes in Government Regulations 38
4.1.2 Mounting Pressure on Healthcare Providers to Reduce Healthcare Costs 38
4.1.3 Rising Consolidation in the Healthcare BPO Industry 39
4.2 KEY MARKET RESTRAINTS 40
4.2.1 Dearth Of Skilled Professionals 40
4.2.2 Hidden Costs of Outsourcing 40
4.3 KEY MARKET OPPORTUNITY 41
4.3.1 Services Leading with Automation and Analytics 41
4.4 FUTURE TREND 41
4.4.1 Outsourcing Teleradiology Services 41

5. HEALTHCARE BPO SERVICES – GLOBAL ANALYSIS 43
5.1 GLOBAL HEALTHCARE BPO SERVICES REVENUE FORECASTS AND ANALYSIS (US$ MN) 43
5.2 GLOBAL HEALTHCARE BPO SERVICES, BY GEOGRAPHY - FORECASTS AND ANALYSIS 44
5.3 PROMINENT PLAYERS 45
5.4 PERFORMANCE OF KEY PLAYERS 45
5.4.1 Accenture 45
5.4.2 IBM 46
5.5 EXPERT OPINIONS 46

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