24-7 Intouch Named on the 2011 Top 50 Teleservices Agencies Ranking by Customer Interaction Solutions Magazine
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions.
The Top 50 Teleservices Agencies Ranking recognizes the top outbound and inbound contact center outsourcers domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year. 24-7 Intouch once again qualified in all three categories, ranking 9th as an international inbound service provider and increasing to the 8th position in both the international outbound and international interactive categories, with previous rankings of 12th and 31st respectively.
“24-7 Intouch is honored to be recognized, for the sixth year in a row, as a leading contact center solution provider.” says Greg Fettes, President and CEO of 24-7 Intouch. “Delivering consistent, high touch service to our clients year after year is something that we strive for on a daily basis. Our large increase in the Interactive category demonstrates our continued success in delivering and integrating online communication solutions, live chat, email, and mobile SMS into our clients’ multichannel strategy. We are excited we can add value to our clients’ brand through these channel solutions and help in their success and growth.”
“The editors of Customer Interaction Solutions have ranked 24-7 Intouch as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The company operates under two service delivery models, Shared and Dedicated, which cater to the specific needs of each client with scalable and customized solutions. The 24-7 Intouch team is aligned to act as brand specialists, representing their client’s brand, culture and employees in each business partnership. For more information visit www.24-7intouch.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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