Press release
24-7 Intouch Ranked 4th Top Global Teleservices Agency by CUSTOMER Magazine
WINNIPEG, MANITOBA. June 9, 2016— 24-7 Intouch, a global contact center outsourcing company, ranks 4th in TMC’s CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking, recognizing it as a top contact center in six categories.24-7 Intouch also ranked 3rd in the Interactive category which includes digital channels such as live chat and social media. The company was also ranked 3rd in Outbound International, 4th in Inbound International and 6th in Inbound Domestic categories with a Global Aggregate ranking of 4th overall.
“We are thrilled to once again be recognized for our outstanding performance in these categories,” said Greg Fettes, President and CEO of 24-7 Intouch. “As we continue to expand into new markets globally, we will strive maintain exceptional quality and value with our clients in all aspects of our organization.”
2016 marks the 10th consecutive year the company has ranked in the Top 50 Teleservices Agencies.
“The editors of CUSTOMER have ranked 24-7 Intouch as a Top 50 outsourced contact center agency. 24-7 Intouch documented through verification letters from their telecommunications carriers, that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity contact center services.”
The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.
The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine.
About 24-7 Intouch
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: Asterisk World, AstriCon, CVx ChannelVision Expo, DevCon5 - HTML5 & Mobile App Developers Conference, IoT Evolution Expo, Real Time Communications Expo, All About the API Conference, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.
24-7 Intouch Contact
Alexa Solomon
Manager, Marketing
204-318-3634
marketing@24-7intouch.com
TMC Contact
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com
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