Growth at a CAGR of 25.2 % Unified Communication as-a-service in Retail Market during the forecast period (2018 - 2023)| Top Players - MICROSOFT CORPORATION, TIETO, AVAYA, IBM CORPORATION, RING CENTRAL, CISCO SYSTEMS INC., CALL TOWER, GETRONICS, amongst o

Market Analysis:

Retail Industry in United States to grow at high rate
The United States has well-established distribution channels for all forms of retail sales. The retail industry provides an openly competitive environment that promotes strong business operations and spurs innovations that increase efficiency and reliability. This is expected to drive the market.

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The retail market has transformed dramatically over the past few years, laying new demands on stores of all sizes. Offering a wide range of products at lower costs is no longer considered as a unique advantage for vendors in the retail sector. To design a multi-dimensional and satisfied shopping experience for the customer, corporate executives, field managers, and store employees need access to a broad range of products and organizational information. It has become very crucial to ensure effective communication between headquarters and associates, which is quite challenging for retailers at present. Retailers are heavily investing in store-level communication technologies to ensure there is a smooth flow of information. The dependency of SMBs business on the cloud is proliferating and is expected to increase in future which is expected to drive the market.

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Market Segments:
UCaaS in Retail Market is segmented by:
1. Geography: North America, South America, Europe, Asia Pacific, Middle East & Africa

Key Developments in the Market
• February 2018 - Many UCaaS providers had been trying to expand globally as many cloud providing companies have continued market up growth and expanding SMB organizations.
• October 2017 - Cisco had acquired publicly-held Broad Soft, Inc., headquartered in Gaithersburg. Cisco and Broad Soft are expected to deliver a robust suite of collaboration capabilities across every market segment expanding the existing product portfolio.

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