The Key to Success in Banking Equipment Maintenance: Efficiency and Services Flexibility
What factors are most important choosing an outsourcing company? What affects the decision? Where and why are service centers being created? We are discussing this with Gintaras Petkevičius, Technical Department Head of the international company Penkių kontinentų bankinės technologijos (BS/2), which has been working in the field of banking technology for more than 20 years. It has been developing software, supplying banking equipment, as well as providing systems integration services, maintenance and integrated outsourcing in different countries around the world.
— It is not easy to find and save highly qualified engineers. What difficulties do banks face in recruiting the specialists for equipment maintenance?
— The young specialists get only basic knowledge in institutes. The companies train engineers. In the modern world of IT technologies, professionals must learn continuously. We conduct specialized courses for our employees. They pass manufacturers tests confirming their qualifications every 18 months.
If the bank is focused on creating service infrastructure, it must have the necessary number of engineers. For effectively workforce use, financial organizations hire specialists of a wide profile, who often lack deep knowledge and specialized skills. BS/2 experts, of course, win the competition with bank engineers.
— When is cooperation with a service company more profitable than own service infrastructure?
— If the workload of banking engineers reaches only 20-40 percent, and the density of the self-service banking network is uneven, it is expedient to have a half-time specialist, but where can you find such? Then cooperation with service companies, providing multi-level support regardless of the customer's location, pays off doubly. Our technical support programs include a different set of services depending on client’s demands, the size and geography of banking network.
I would like to emphasize, that efficiency and speed are very important in the matter of technical support. To ensure it, a large network of service centers, highly qualified engineers and a warehouse of original spare parts are needed. The reaction time of the service company is strictly limited by the service level agreement.
— How many engineers do you have? How fast is the service network growing?
— BS/2 has 52 service centers with 140 engineers. BS/2 service coverage is 25,000 units of equipment. Our technological chain — from accepting applications to supplying spare parts from our own warehouse and troubleshooting —speeds up the maintenance process. The geography of the company's services is growing constantly.
— What is the principle of creating service centers?
— The location plays a decisive role in this issue. It is quite difficult to repair the ATM in a short time if the service center is 500 km away. In this case, the specialist needs to overcome about a thousand kilometers to repair a couple of ATMs. If you calculate the financial and time costs, it is more profitable to create an extra service center.
— BS/2 provides services in Azerbaijan, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania and Uzbekistan. What are the similarities and differences of these markets?
— The market of banking services in some countries of the Caucasus and the Middle East is still at the formative stage. Banks struggle for the number of customers and cardholders, so financial institutions try to influence the consumer through the services' prism. Banks try to automate services for minimizing the use of human resources in the future by creating a network of ATMs. If we talk about the pursuit for innovation, the Caucasus countries are more active than the Baltic ones.
On the other hand, we can plan investments for several years, concluding long-term service contracts in Europe. In the Middle East, the situation is different: our company must find and train people in the shortest possible time. Certainly, it is associated with high financial costs. A year is too short time for a service provider, but such circumstances make our company more flexible. We can adapt to the particularities of each individual client.
— How large is the BS/2 service portfolio?
— Our clients are not only banks, but also many other organizations with specialized equipment: from POS terminals, ATMs, automated teller safes and information kiosks to computer equipment and servers. BS/2 is one of the market leaders in the maintenance of specialized equipment on-site service in Lithuania. Thanks to the high quality of work, service desk, wide geography and the qualified specialists, we became partners of the largest outsourcing companies that sign contracts with world players and provide services worldwide.
Our range of services also includes training and consulting in different languages. We are a multicultural, multilingual company, and this is another our advantage. BS/2 is always ready to help organize training for both partners and their clients
— List your other advantages over competitors, please.
— Despite the price competition, the number of our new customers is growing due to the large network and high quality of services. Our company works in accordance with the international standards ISO 20000. We are distinguished by an individual approach to each client and a team of highly qualified specialists. They are 100% interchangeable. The engineer from Latvia, Georgia or Kazakhstan can provide equipment repair services at the same high level. BS/2 guarantees high-quality maintenance regardless of the banking network size and allows financial institutions to reduce service costs.
The company BS/2 more than 20 years develops software, supplies banking equipment (ATMs, self-service devices, cash collection and recycling equipment) and provides system integration, maintenance and integrated outsourcing services in 80 countries. The company is the leader in the banking technology field. BS/2 advises and provides innovative banking solutions to international companies and organizations. The largest banks in the Baltic, Central Asia, Transcaucasia, Eastern Europe and other regions are among the BS/2 clients.
Chief Communications Officer
Penki Kontinentai Group
Kareivių str. 2,
LT-08248, Vilnius, Lithuania
+370 626 27488
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release The Key to Success in Banking Equipment Maintenance: Efficiency and Services Flexibility here
News-ID: 1607873 • Views: 537
More Releases from Penki Kontinentai Group
Penki Kontinentai Turnover Exceeded 70 Million Euros In 2019
The turnover of the Penki Kontinentai Group operating in the field of banking technologies, payment solutions, retail, fiber optic Internet and IT services has grown by more than 50 percent compared to 2018 and exceeded 70 million euros in 2019. "The successful start of the year gave a powerful impetus to our future work. Financial indicators reflect the high level of team professionalism and consistent compliance with the development strategy in
The Largest Lithuanian Postal Service Provider Continues Cooperation with ASHBUR …
Lietuvos paštas, the largest Lithuanian postal service provider, extended the cooperation agreement with ASHBURN International, which develops and implements software solutions for authorization of payment cards and network management of EFTPOS terminals, for another two years. By the agreement, ASHBURN International will continue to ensure the operation of all Lietuvos paštas payment terminals, which are connected to the TransLink.iQ system, which allows real-time monitoring, parametrization and software update of all devices.
ASHBURN International in TOP 10 Payment and Card Solution Providers in Europe 20 …
The well-known international magazine Banking CIO Outlook included ASHBURN International, which develops and implements transaction routing and EFTPOS terminals network management software, in the TOP 10 Payment and Card Solution Providers. Banking CIO Outlook Magazine, which is published in Silicon Valley, highlights the latest technological trends in the banking sector. Industry experts share their experience and assess the latest global trends in payments and security. Each year, a reputable group of
What is Face Detection and how can banks use it to protect ATMs
Major developer of software solutions for banks and retail BS/2 company presents a biometric technology-based feature of Face Detection for ATMs at “RBR: ATM & Cyber Security 2019” - the world’s leading conference focused on physical and logical ATM security. The event will be held in London in October 2019 and attract 400+ banks and security experts from over 40 countries worldwide to discuss current problems of ATM security
More Releases for BS/2
BS Fixings Launches exciting new website.
BS Fixings is proud to announce the launch of their brand-new e-commerce website, https://bsfixings.uk/ . After a period of consultation with customers, internal departments and specialist conversion rate optimisation professionals, the site went live in the first quarter of 2021 with a whole host of features designed to make sourcing and purchasing fixings https://bsfixings.uk/fixings/, fasteners, and other stainless-steel products for the trade and construction markets as easy as possible.
BS/2 Provides Cash Monitoring tools for VTB Bank in Georgia to Improve Cash Effi …
VTB Bank is one of the leading banks in the Georgian financial market. With almost 15 years in business, it established itself as a modern financial institution, introducing innovations and improving the quality of services. Since the beginning of 2019, technical support for all bank self-service devices has been entrusted to BS/2 Georgia. Cash flow is monitored by the Cash Management.iQ software solution developed by Penkių kontinentų bankinės technologijos (BS/2)
BS/2 Awarded for Achievements in Uzbekistan
The banking technologies company Penkių kontinentų bankinės technologijos (BS/2) of Penki Kontinentai Group received an exceptional award from the world leader of the banking and trade equipment Diebold Nixdorf for successful business development in Uzbekistan. The Special Achievement Banking 2019 award was presented to BS/2 at the Banking Eurasia Partner Summit, held in Rome (Italy) on April 8-10. Over 120 delegates from 30 countries participated in the annual event, shared strategic
Unique Face Recognition Solution Will be Displayed by BS/2 at The Largest ATM-Fo …
More than 1200 well-known banking technology brands from 25 different countries will participate in the ATMIA Conference and Exhibition in Orlando (Florida, USA), which will be held on February 19-21. One of the most important events of this year has a global perspective and gives a great opportunity to share experience and knowledge for industry representatives. Among the participants is the banking technology company BS/2, which will display the own
BS/2 is among TOP15 Technology Leaders
International banking technology company BS/2, specializing in IT outsourcing, software development and equipment supply, is listed in TOP15 Technology Leaders according to the VERSLO ŽINIOS ranking of Sector Leaders 2018. The biggest business portal in Lithuania VERSLO ŽINIOS evaluates companies and creates the rating of leaders in several different sectors each year. This list is based on the company's profit data and business value nationally. “The new technologies revolutionized our life. BS/2
The Cryptomate Network Maintenance Is Entrusted To BS/2
BS/2, a company specializing in banking solutions, and a crypto ATM manufacturer Cryptomat signed a service agreement on the cryptomate network maintenance. By the end of the year, it is planned to install in Georgian cities about 20 ATMs with function of buying bitcoins and litecoins. According to the World Bank, Georgia is the world's third largest miner of cryptocurrencies. The surveys or show that up to 5% of households in