Comarch Self Care version 6.6 has been launched
Comarch Self Care enables consumers and small businesses to browse their bills and usage, manage their services, and modify personal information without the assistance a call center agent. It helps service providers get closer to their customers and deliver non-interfering, relevant messages. Comarch Self Care has already been implemented at: Bite Latvia and Lithuania, OnePhone, Germany, KPN, The Netherlands, Auchan Telecom, France or 6GMOBILE, The Netherlands.
Key improvements introduced in Comarch Self Care 6.6 include:
• Ability to define additional user relationships in residential and SME segments – e.g. household, family
• User profile advanced management (making it easy for customers to grant suitable rights to others)
• Notifications/escalations – specific alerts can be created on the basis of rules or events, e.g. when a new invoice is created
• More automated configuration (added generic overview display and generic contracting, which allows implementation of the system in less than 10 weeks)
• Case management and order basket improvements – possibility of painless integration with external workflow engine through ESB
Pawel Lamik, CRM and Self Care product manager, at Comarch’s telecommunications business unit, said: “We are devoted to constantly improving and developing our products based on both customer demand and the innovative ideas of our employees. Our customers – communication service providers - can now implement a state of the art self-service portal for end-users significantly faster. The new features now offer even more value to the users in terms of convenience and flexibility in using the portal.”
Comarch Corporate Self Care provides online ordering, data management and reporting for corporate customers. It is also a telecom expense management solution, increasing the value of a service provider’s offer. Managers of an enterprise customer can set spending limits for their employees and receive notifications when the limit is exceeded. By making use of virtual hierarchies, the company can delegate responsibility for the management and control of costs and services to middle and lower management.
Comarch is a global supplier of industry-standard compliant IT products and services for the telecommunication industry. One of the company’s fundamental distinguishing features is its focus on the flexibility and configurability of its solutions, which are developed in-house and customized to suit the specific needs of its customers. Comarch solutions are business driven, and they are evolving based on customer demand. Since 1993, Comarch has accumulated a lot of experience and knowledge in the fields of designing, implementing, and integrating IT solutions. The company serves customers from four continents, and this client base includes some of the market’s largest players - such as Deutsche Telekom, T-Mobile Austria, E-Plus Germany, Vodafone Germany, Telefónica O2 Germany and Auchan Telecom France (MVNO). Comarch’s unique solutions allow operators to provide the highest quality of service to their customers, ensuring their satisfaction and continued patronage. The loyalty of Comarch’s customers has always been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well as the management of telecommunications networks and services. Comarch’s offer for the telecom industry is mainly aimed at fixed and broadband operators, mobile operators, cable operators, wholesale departments, MVNO/MVNE operators, ISPs and VoIP operators and satellite service providers.
More information is available at: telecoms.comarch.com.
Al. Jana Pawla II 39a
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Comarch Self Care version 6.6 has been launched here
News-ID: 160154 • Views: 1672
More Releases from Comarch S.A.
Comarch helps E-Plus Group increase network efficiency with NG Performance Manag …
Comarch helps E-Plus Group transform their network performance management landscape, leading to improved customer experience and lower operational costs. Comarch, a global software house and system integrator announced today that E-Plus Group, the third largest mobile operator in Germany, has decided to deploy the Next Generation Performance Management system. The driver for the implementation of the solution is to increase the efficiency and visibility of current network performance processes, thus
Comarch Deploys a Solution to Help Ensure Responsible Use of Mobile Applications …
Krakow and Barcelona – February 25th, 2013 – Comarch, a global software house and systems integrator, today announced a partnership with the Car Connectivity Consortium (CCC), an organization driving global technologies for phone-centric car connectivity solutions, to host the MirrorLink™ Application Certification Management System (ACMS). Developed by members of the CCC, MirrorLink is a technology standard for controlling a nearby smartphone from the steering wheel or via dashboard buttons
Kabel Deutschland Upgrades its OSS Capabilities with Comarch OSS Solutions
Comarch helps Kabel Deutschland build a consolidated OSS landscape embedded into a next practice approach to network plan, build and run to support its growing network infrastructure and a developing service portfolio. Krakow – February 14th, 2013 - Comarch, a global software house and system integrator, has just signed an agreement with Kabel Deutschland, Germany’s largest cable operator, for the optimization of network and service management processes. Cable operators currently have
Gartner’s “Magic Quadrant for Integrated Revenue and Customer Managament” …
Krakow, November 20th 2012 - Comarch, a global provider of end-to-end BSS/OSS solutions, announced that it has been positioned in the Challenger quadrant in Gartner’s Magic Quadrant for Integrated Revenue and Customer Management (IRCM), with a positive evaluation of its BSS portfolio completeness, modularity and standard-based architecture. The report rates solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and others, which
More Releases for Care
Advanced Wound Care Market
According to the report published, the advanced wound care market size was valued at $9.25 billion in 2019, and is estimated to reach at $15.30 billion by 2027, registering a CAGR of 11.6% from 2020 to 2027. The report provides a thorough analysis of changing market trends, key investment pockets, major segments, value chains, and leading market players. Request Sample Report at: https://www.alliedmarketresearch.com/request-sample/903 Surge in geriatric population, increase in incidences of diabetes,
Interactive Patient Care
In 2018, the global Interactive Patient Care market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025. This report focuses on the global Interactive Patient Care status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Patient Care development in United States, Europe, China, Japan, Southeast
Personal Care Ingredients Market : Skin Care, Hair Care, Oral Care, Makeup, and …
Personal care includes a wide range of products, such as toothpaste, soaps, facewash, repair face cream, and others, that are used by individuals to maintain personal hygiene and improve their appearance. Personal care products are used on a daily basis by individuals, and are made from ingredients obtained from both natural and synthetic sources. Get Access to TOC / Sample Report @ https://www.alliedmarketresearch.com/request-toc-and-sample/4333 Natural ingredients for personal care includes coconut oil, shea
Skin Care Products Market
The global skin care products market demonstrates a highly competitive business landscape, states a new research report by Transparency Market Research (TMR). The leading vendors of skin care products are focused on maintaining their stronghold on this market through their diverse product portfolio, which they are continuously updating to cater to the specific demands of their customers. In addition to premium products, the emphasis on offering budget products has also
Lotus Eye Care Hospital
Lotus Eye Care Hospital Lotus Eye Care Hospital- Company Profile & Financial Analysis” contains in depth information and data about the company and its operations. You will find information on the business structure, areas of operation, products and services offered by the company. It also comprises SWOT analysis, key ratios, historical financial data and insider’s view on financial stability and industrial ranking with financial forecasts for two- year period. This report is
Organic Personal Care Products Market for Skin Care, Hair Care, Oral Care and Co …
"The Latest Research Report Organic Personal Care Products Market for Skin Care, Hair Care, Oral Care and Cosmetics - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2012 - 2018 provides information on pricing, market analysis, shares, forecast, and company profiles for key industry participants. - MarketResearchReports.biz" Organic personal care products are manufactured from natural ingredients of plant extracted under eco-friendly conditions. Products include under body care, facial care and