Healthcare BPO Market Set to Reach US$ 276.79 Billion by 2021 - Share, Size, Overview, Key Insights, Company Pofiles - Analysis by Accenture PLC (U.S.), Cognizant Technology Solutions Corporation (U.S.), Infosys BPO Ltd. (India), Tata Consultancy Services

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Healthcare BPO market research report focuses on qualitative data, future market size, share, and market potential of various segments and subsegments; competitive landscape; & company profiles. Qualitative data covers various levels of industry analysis such as market dynamics (drivers, restraints, opportunities, and challenges) and trends.

The healthcare BPO market is projected to reach USD 276.79 billion by 2021 USD 170.47 billion in 2016, growing at a CAGR of 10.2% during the forecast period (2016–2021). In this report, the healthcare BPO market is broadly segmented on the type of healthcare services outsourced into provider services, payer services, and pharmaceutical services.

Healthcare BPO Market, by Payer Service
• Claims Management
• Integrated Front-end Services and Back-office Operations
• Member Management
• Product Development and Business Acquisition (PDBA)
• Provider Management
• Care Management
• Billing & Accounts Management Services
• HR Services

Healthcare BPO Market, by Provider Service
• Revenue Cycle Management
• Patient Enrollment & Strategic Planning
• Patient Care

Healthcare BPO market is broadly segmented on type of healthcare services outsourced into provider services, payer services, and pharmaceutical services. Provider services segment is further segmented into medical billing, medical coding, medical transcription, and finance and accounts. Medical billing subsegment is expected to account for largest share of provider services segment in 2016.

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The type of contract that a client uses to engage with a vendor is called an outsourcing approach. The outsourcing approaches include bundled services, fee for service, flexible contracts and best shoring. The overarching strategies commonly adopted by an organization while outsourcing have been listed under outsourcing models. The outsourcing models include multisourcing, captive center, hybrid delivery, preferred provider, strategic partnership and global delivery models. The global delivery models is a type of service delivery model adopted by a vendor

Key Target Audience:
• Vendors/Service Providers
• Healthcare Service Providers
• Health Insurance Companies
• Business Research and Consulting Service Providers
• Research Institutions

Major players in the healthcare BPO market include Accenture PLC (U.S.), Cognizant Technology Solutions Corporation (U.S.), Infosys BPO Ltd. (India), Tata Consultancy Services Ltd.(India), and Xerox Corporation (U.S.).

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U.S. is expected to account for largest share of healthcare BPO market in 2016. It is the prime source for the outsourcing of healthcare services due to mandatory implementation of ICD-10 codes and enactment of PPACA. Europe is second-largest source for outsourcing healthcare services; this regional market is driven by the need to minimize healthcare delivery costs.

Premium Insights
1 Healthcare BPO: Market Overview
2 US Healthcare BPO Market, By Provider & Pharmaceutical Services
3 Healthcare BPO Patient Care Services Market, By Type,
4 Healthcare BPO Market, By Destination Geography

Focus on Reduction of Healthcare Delivery Costs, Enactment of PPACA, and Mandatory Implementation of ICD-10 Codes to Boost Growth of Healthcare BPO Market. Among the destination regions, India and China are most preferred locations to outsource various business processes. These countries are preferred due to their lower costs of operating businesses and cheaper skilled labor. U.S. also ranks high as a preferred location in cases where location and skill are more important than cost savings.

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