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Facilitating High Performance

4 Circles to Increase Performance
The 4 circles have demonstrated that performance is strongly influenced by management style & work climate.

What are Competencies?

> They are underlying characteristics which enable someone to perform a job better in more situations, more often, with better results.
> Competencies are those factors that distinguish the best from the rest in a given role.
> Competencies can be deep seated or easily observed qualities of people (motivation, traits, etc).
> All competencies can be measured.
> Competencies are not the tasks of the job they are what enable people to do the tasks.
> They are the crucial behaviors that need to be developed to create a high-performance business.

Competencies are like an iceberg, with skill and knowledge forming the tip. The underlying element of competencies are less visible but they largely direct and control surface behavior. Social role and self-image exist at a conscious level; traits and motives exist further below the surface, lying closer to the person’s core.

Research has consistently shown that while skills and knowledge remain important in the workplace, it is behaviors, the way people do their jobs, that differentiates the best performers from the rest. Competencies can be seen as the behaviors that lead to outstanding performance.

What is Work Climate?

The perception of how it feels to work in a particular environment; a complex mixture of norms, values, expectations, policies and procedures that influence patterns of behavior.

Why is it Important?

> Climate differentiates levels of performance among organisations, typically accounting for up to 30% of the variance in bottom line performance measures.
> Climate influences employee motivation to provide discretionary effort.
> Climate is indicative of how well the Organisation is realizing its full potential.
> Climate drives cultural change.

Organisation Climate Dimensions

There are six key dimensions that consistently affect Organisational performance:

1.) Clarity: Everyone knows what is expected of them & how this relates to goals set
2.) Standards: The emphasis on improving performance & doing one’s best; having challenging goals.
3.) Responsibility: The feeling that staff are empowered - have a lot of authority delegated to them.
4.) Flexibility: The feeling about constraints in the workplace; the absence of unnecessary bureaucracy.
5.) Rewards: Being rewarded & recognized for good work, & that it is differential related to performance.
6.) Team Commitment: Being proud to belong, willing to provide extra effort when needed, & trusting everyone to work toward common objectives.

Leadership & Managerial Styles

The patterns of behavior that a leader or manager adopts to plan, organize, motivate and control; it is the extent to which he or she listens, sets goals & standards, develops action plans, directs others, gives feedback, rewards, develops people and establishes personal relations.

Why are they important?

> These behaviors represent the key mechanisms by which leaders attempt to influence the organisation climate.
> Different styles and combinations of styles will contribute to very different climate outcomes.
> Different people in different situations will feel motivated to behave in certain ways, dependent on the style of influence used by the leader.

Six Managerial Styles

There are six styles or behavior patterns, that most leaders apply to the situations that they encounter:

1.) Coercive Style: “Do it the way I tell you” - obtaining immediate compliance.
2.) Authoritative Style: “Firm but fair” - providing long term direction, vision, standards and the rationale for change.
3.) Affiliative Style: “People first, task second” - creating harmony among people, positive emotions.
4.) Democratic Style: “Participative” - building commitment & generating new ideas, through consensus & delegation.
5.) Pacesetting Style: “Watch me - I’m best” - accomplishing tasks to high standards; leading by example.
6.) Coaching Style: “Learning & development” - focus on long term development of people.

Key Points

> No single style is right in all situations.
> The key to being effective as a manager is a broad repertoire of styles and knowing when to use each to its greatest effect.
> Choosing the right style is a function of both the situation and the individuals concerned.

www.pesync.com/facilitating-high-performance.html

PESYNC is a six letter acronym short for People Excellence Solving Your Needs Collaboratively. In 2007, People Excellence (PESYNC) began in Saudi Arabia as a human resources consulting, assisting small and medium-sized businesses with practical human resources solutions and products. Today, PESYNC provides human resources products around the world to support talent development and retention strategies.

PO Box Address
People Excellence (PESYNC)
P.O. Box 91637
Riyadh 11643
Saudi Arabia​

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​International: +966591508806

www.pesync.com/

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